Benefits:
Profit sharing
401(k)
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com, the first consumer background checking system of its kind, and ClarityIQ, a high-tech and high-touch investigative case management system.
MISSION We're on a mission to help the world make clear and informed hiring decisions.
VALUE In order to achieve our mission, our team exhibits the behaviors and core values aligned with it:
Customer Focused: We are customer-focused and results-driven. Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence. Fact Finders: We are passionate investigators for discovery and truth. Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about.
IMPACT As a small, agile company, we seek high performers who relish the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.
The Operations Manager for Background Investigations provides daily operational leadership and tactical support to the investigations team. This role ensures caseloads are balanced, deadlines are met, investigators receive troubleshooting support on complex cases, and new hires are trained effectively. The goal is to reduce bottlenecks, maintain quality and compliance, and strengthen the team’s overall capacity during rapid growth.
Key Responsibilities • Assign and balance caseloads across investigators and contractors • Monitor workload progress and identify bottlenecks before deadlines are impacted • Act as the escalation point for complex investigative issues • Troubleshoot specialized report requirements such as multi-jurisdictional checks and credit ratios • Review investigator reports for accuracy and compliance before delivery to clients • Partner with account managers to resolve client questions or corrections • Onboard and train new investigators and maintain SOPs and training resources • Conduct quality reviews and provide constructive coaching and feedback • Recommend and implement improvements to workflows, capacity planning, and documentation • Support platform enhancement requests and scaling efforts
Qualifications — Must Have
Five or more years of operations management experience in a fast-growing, process-driven, or regulated environment
Experience supporting mergers, acquisitions, or post-acquisition integration, including process alignment, role clarity, or change management
Proven ability to lead teams through growth, change, or operational transformation
Hands-on experience managing workloads, capacity planning, and workflow execution across multiple contributors or teams
Experience supporting organizational scale, integration, or restructuring, including documentation, process alignment, or system adoption
Strong operational judgment with the ability to identify bottlenecks and implement practical, scalable solutions
Demonstrated ability to train, coach, and develop team members while maintaining accountability and quality standards
Working knowledge of compliance-driven operations, with the ability to quickly learn and apply industry-specific regulations
Strong analytical, problem-solving, and decision-making skills in deadline-driven environments
High level of ownership, adaptability, and comfort operating with ambiguity
Nice to Have
Background in investigations, compliance, risk management, legal operations, fintech, HR tech, or SaaS environments
Experience working in PE-backed, high-growth, or transformation-stage organizations
Familiarity with regulated operations, audits, or compliance-driven workflows
Experience scaling teams, onboarding acquired employees, or integrating contractors or vendors
Exposure to workflow automation, case management systems, or operational reporting tools
Bilingual Spanish
Miami-based or willing to travel periodically
Soft Skills
Strong communication skills, especially in coaching and providing clear feedback
Calm and steady decision-making under pressure and tight deadlines
Ability to resolve conflict, align expectations, and support team members through challenges
High level of organization, follow-through, and reliability
Collaborative approach to working with investigators, leadership, and cross-functional teams
Adaptability during rapid growth and shifting operational demands
Commitment to fairness, accuracy, and protecting sensitive information
Benefits
Base salary range: 75,000 to 95,000 dollars, dependent on experience
Remote work environment, with some onsite requirements
Opportunity to support and influence scaling operations during high growth
Collaboration with senior leadership and exposure to critical client programs
Professional growth through training, leadership development, and cross-department initiatives
KENTECH Consulting Inc. is an equal opportunity employer. We celebrate diversity and remain committed to fostering an inclusive workplace.
Flexible work from home options available.