OPERATIONS MANAGER: GROWTH, SCALE, & AI AUTOMATION

Kentech Consulting Inc

OPERATIONS MANAGER: GROWTH, SCALE, & AI AUTOMATION

Chicago, IL
Full Time
Paid
  • Responsibilities

    Benefits:

    Profit sharing

    401(k)

    Dental insurance

    Health insurance

    Opportunity for advancement

    Paid time off

    KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com, the first consumer background checking system of its kind, and ClarityIQ, a high-tech and high-touch investigative case management system.

    MISSION We're on a mission to help the world make clear and informed hiring decisions.

    VALUE In order to achieve our mission, our team exhibits the behaviors and core values aligned with it:

    Customer Focused: We are customer-focused and results-driven. Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence. Fact Finders: We are passionate investigators for discovery and truth. Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about.

    We're not hiring someone to manage what exists. We're hiring someone to engineer what's next.

    KENTECH is a fast-growing background investigation and technology firm — trusted by lawenforcement and governmentagencies for high-stakes investigations — and we're looking for an operator who can help us scale 10x without 10x-ing our costs.

    If you've built systems, automated workflows, and used AI to make operations smarter and leaner — keep reading.

    What You'll Own

    Design and implement AI-powered workflows that eliminate manual, high-cost processes

    Build prompt-engineered automations using tools like Make, Zapier, n8n, or GPT-based systems

    Own capacity planning and labor forecasting — e.g., reduce cost-per-investigation by 30% while

    maintaining quality

    Create KPI dashboards leadership can rely on daily

    Standardize processes into scalable SOPs that survive growth

    Align operations with finance to protect margin at every stage of scale

    Example Project A government client needs 500 background checks completed in 30 days. You'd:

    1. Build an AI workflow to auto-assign cases based on investigator capacity
    2. Create a dashboard showing real-time progress vs. deadline
    3. Identify bottlenecks and optimize contractor allocation to stay on budget

    You're the Right Fit If You Have... ✅ 5+ years in operations leadership at a service-based or high-growth company ✅ Direct experience scaling a business — operationally and financially ✅ Hands-on experience with AI tools and workflow automation platforms — if you've used ChatGPT, Claude, or similar tools to automate parts of your job, you already do prompt engineering ✅ Strong financial acumen — margin, cost control, and forecasting are second nature ✅ A track record of replacing manual processes with smart systems ✅ Startup, BPO, SaaS, compliance, or government contracting background preferred Investigation experience? Not required. We'll teach you the business. You bring the operational and technical firepower.

    Why KENTECH Direct path to Director of Operations as the company grows Real ownership — you'll report directly to the COO and CEO with weekly strategy sessions. Your ideas ship fast. High-visibility role with senior leadership access No corporate red tape — we're a growth-stage company where operators can make real impact Remote-first with a mission-driven, agile team Profit sharing | 401(k) | Health & Dental | PTO

    What Success Looks Like in One Year Measurable reduction in labor-to-revenue ratio At least 3-5 manual workflows replaced by automated systems A live operational dashboard leadership reviews weekly Predictable throughput with documented SLAs A scalable operational model that can absorb significant revenue growth without breaking A team that understands the numbers behind their work

    Benefits

    Base salary: $75,000 – $95,000, dependent on experience

    Profit sharing

    401(k)

    Health, dental insurance

    Paid time off

    Remote-first work environment

    Direct exposure to senior leadership and critical client programs

    Clear path to Director of Operations

    Professional growth through training, leadership development, and cross-department initiatives

    KENTECH Consulting Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all qualified applicants are considered regardless of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    This is a remote position.