Benefits:

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

About our practice: We are a well-established and stable orthodontic practice established in 1954. We are truly a patient-centered practice. We focus on maintaining the highest-quality orthodontic results, and put our patients first before ourselves! We are looking for a candidate who shares this vision and desires a long-term position with our team.

Dr. John Lupini has over 25 years of experience treating patients of all ages and has become the leading Orthodontist in the area for early interceptive treatment. Dr. Lupini caters to each patient with individualized care based on the complexity of their case. This results in exceptional care and exceptional results. Dr. Lupini is one of the only Orthodontists in the area open 5 days a week and has 2 locations Downriver to serve. He also offers Friday appointments. Dr. Lupini is the only Orthodontist who lives in the community he serves. He is proud of his reputation and proud of his community.

Job Summary

We are seeking a Treatment Coordinator Support Specialist.

This position will serve as the support person to assist two very busy treatment coordinators. The main duties will consist of contract management, billing and patient collection in a high-volume task management-based approach. Supporting duties will be secondary and include learning all aspects of treatment, coordinating responsibilities for cross-coverage purposes, managing social media, patient engagement contests, networking, and community events. The position is multifaceted and is best suited for a fine-detail-oriented individual who has a passion for interacting and problem-solving with people. The best candidates will be naturally self-motivated, versatile, team-oriented, and thrive in task management with accuracy.

As a Patient Communications Specialist on the team, you will function as the primary contact for patient communication after they start treatment. This includes, processing contracts, payment methods, insurance overage, financing terms, payment dates, and all aspects of early in-house pre-litigation collections.

This role supports and/or leads the development and execution of marketing programs and events, patient and internal communications initiatives, and production of marketing and sales materials. You will be implementing marketing strategies, tracking campaign objectives, and keeping up to date with marketing trends and competitor innovations. The ideal candidate has previous experience in a sales/marketing role and social media management, has excellent communication skills, and can work well both independently and as part of a team.

Cross-coverage training amongst various positions in the office will be expected from time to time.

Responsibilities

Collaborate closely with others to ensure the patients are getting the best service possible.

Use prepared scripts with consumers to collect funds, set up payment plans, and respond to basic questions.

Place phone calls to delinquent consumers.

Help resolve discrepancies, proof and post payments, delinquent accounts, and auditing.

Processing insurance verifications, claims, denials, work in progress, and status updates.

Create, execute, and process contracts, including detailed data entry according to critical processes.

Scanning, paperless cloud storage, and e signature management.

Accurately document all calls and consumer contacts.

Follow company policies, procedures, and directives from supervisors/managers.

Qualifications

Strong data analysis skills

Excellent written and verbal communication skills

Familiarity with contracts and financial ledgers.

Social media management

Ability to prioritize and manage multiple tasks

Ability to effectively communicate to reach mutually beneficial agreements

AI knowledge and video design experience is ideal but not required

Orthodontic knowledge and treatment coordinating experience are preferred but not required.

Collection experience is preferred but not required.

Orthodontic insurance knowledge is preferred but not required.

Pay range is subject to how much-preferred experience you have vs the level of training required. We are willing to train a highly driven, professional, fast-learning, accurate, and detail-oriented person. Our preferred experience would have any combination of dental/orthodontic insurance and/or treatment coordinating experience, with strong contract management, account management, and collection experience. Marketing experience a nice plus.

The position is subject to a 90-day resignation agreement as an essential operational position and will be subject to a background check. All applicants are subject to three (3) screening steps. 1) Applicants under consideration will start with our assessments, which will be emailed to you. Please watch your email inbox and spam folders for assessment invitations. Some assessments are timed, so be sure you are prepared before you begin. 2) Following the assessment scores, we will arrange the first interview. 3) A treatment coordinating team interview/observation day will be arranged before a job offer.