Job Description

Are you intrigued by the thought of revolutionizing a trillion-dollar industry? Do you want to be part of a cutting-edge company that is customer obsessed? A company growing at lightning speed that is full of career growth opportunities? If so, we are seeking smart, customer focused, and energetic professional to join our team to help us to the next level of excellence!

WHO IS OS NATIONAL LLC.?

OS National LLC is a title & escrow company that focuses on providing boutique service on a national platform. Our delivery solutions include a full complement of origination and default services directed at leading national mortgage originators and servicers. We offer a centralized, single point of contact which creates efficiency throughout our process and reduces operating costs for everyone involved. We are part of the Opendoor family, revolutionizing the home buying experience.

OS National is a place where you can begin your career path AND where experienced professionals can expand their professional development. We appreciate different points of view and experience and understand that appreciation leads to innovation. We want to partner with you to grow your career because we understand that our business benefits when your career expands and blossoms.WE BELIEVE IN: KINDNESS. APPRECIATION. GROWTH. RESPECT.

ROLES AND RESPONSIBILITIES:

• Responsible for the timely and accurate support of the wire approval and related processes including, but not limited to reviewing wires entered by others, communicating with internal parties to correct wire details and approving wires for release once verified for accuracy. Participates in learning and development activities to expand knowledge base.
• Reviews Action Lists, Reports and/or incoming email requests to prioritize work.
• Review details of wire transfers entered by others. Verifies wire details against documents in ResWare. Approves wires for release once verified for accuracy. Drops confirmation of wire into ResWare.
• Notifies the party who entered the wire of any issues or discrepancies. Initiates periodic follow-up until the issue is resolved.
• Keys transfers of funds in bank systems.
• Issues stop payments in ResWare and bank systems.
• Reviews bank systems for wire statuses and resolves as needed.
• Supports the Cashier’s Check process, as needed.
• Supports other SOU teams as applicable.
• Other related duties as assigned or requested.

QUALIFICATIONS:

• High School diploma
• Experience working in a high-touch customer service environment required
• Experience in the closing industry reviewing HUD’s and/or a variety of closing documents preferred
• Excellent verbal and written communication skills
• The ability to work in a fast-paced, technology-driven, remote based environment
• Excellent knowledge of Microsoft Office products
• Attention to detail, organized and able to multitask
• Effective problem-solving skills, so you are both proactive and solutions oriented

Company Description

At OS National we are building the premier nationwide title insurance company. Founded on a deeply rooted passion to better serve our customers and their evolving needs, we are approaching title insurance differently – with the customer first. Keeping this at the forefront, we are able to define who we are, what we stand for, and how we will interact with you. And, it is simple. We are not your typical title company. We are redefining title services. We believe relationships come first, that customer service is the cornerstone of success, and it is the little things that count. We believe that your success is our success, and we will work with you to ensure that your transactions close timely and that no detail will be overlooked. Mission: At OSN, we approach business as a true partnership. We believe that relationships and service are the foundation of every interaction and transaction, and we will work by your side to ensure that your customers receive the best possible service. From our national operations servicing our large commercial clients to our boutique retail outlets tailored for residential real estate, you can expect a step above the rest.