Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

Trustmark is currently seeking a Manager, Case Building, to join the team. This is a hybrid work arrangement position with 3 days in the office in Lake Forest, IL, and 2 days remote.

This individual will be responsible for ensuring that Group enrollment files are loaded appropriately and lead the investigation of problems that lie with Velocity and enrollment processing failures. Manage the daily operations of the team, creating performance metrics, providing continuous feedback, and conducting quarterly performance reviews. Will be an advocate for our customers and will work with both internal and external customers to ensure all deadlines and requirements are met.

Key Accountabilities:

• Management of team. Create team metrics, and set challenging individual goals. Conduct performance reviews quarterly and provide continuous feedback to team members; educates/trains/coaches team on best practices.
• Ensure all case configurations meet the required timelines and all company standards are met; research and resolve issues.
• Advocate for customer. Works with internal/external teams, and outside partners/vendors to ensure we meet the needs of our customers; manages exceptions; analyzes cases.
• Work with Implementation team, Senior Business Analyst, and other areas as needed to create and implement
• Improved workflows, or system enhancements to improve the customer experience.

Education and Experience:

• Bachelor's Degree with 2-4 years experience or High School Diploma/GED with 4-6 years related experience.
• Experience managing, mentoring, and coaching associates.
• Demonstrated experience in quality management and process improvements.
• Demonstrates consultative solutions in customer problem solving.
• Technical aptitude. Ability to learn technical systems and software.
• Proficiency in MS Office suite.

Preferred

• Prior experience using enrollment software.
• Excellent verbal/written communication skills.
• Knowledge of insurance products.
• Project management skills.
• Velocity knowledge.

Come join Trustmark! Join a team that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

For the fourth consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.

Required Skills

Required Experience