EILEEN FISHER creates simple, sustainable, timeless clothes designed to work together as a system. We make our clothes with intention, supporting people to build their wardrobe meaningfully each season. And we make our clothes to last—and then take them back through our Renew team to be reworn and loved again, or through our Waste No More team, to be remade into entirely new felted designs. We believe in the fundamental potential of every person—our employees, our customers and those who make our clothes—and are committed to cultivating conditions that empower people. It’s all part of our commitment to doing business in a way that helps build a better industry. And a better future. EILEEN FISHER is a certified B Corporation, which means we voluntarily meet high criteria for social and environmental performance, accountability, and transparency.

Values Statement:

As a founder led Company, our values are deeply embedded in and shape our culture. Our values are a shared responsibility embodied in every position, and are intended to be woven into all that we do; how we approach our work and how we interact with one another. Our values support our commitment to Diversity, Equity + Inclusion, and our commitment to Sustainability guides us to protect our limited natural resources, fight climate change, support human rights and social impact, and inspire the fashion industry to embrace circularity.

• We are authentic
• We thrive in connection
• We trust each other
• We innovate through creativity
• We are committed to the health of the whole
• We are united by purpose

Position Summary:

EILEEN FISHER is seeking a highly skilled and experienced Manager of CRM Systems to join our dynamic team. As the Manager of CRM Systems, you will be responsible for overseeing the implementation and management of our Customer Relationship Management (CRM) technology stack. Your role will be instrumental in optimizing customer engagement, driving revenue growth, and enhancing our overall customer experience.

In this role, you will be responsible for architecting, developing, implementing, and supporting digital marketing solutions that encompass Customer Relationship Management (CRM), email campaigns, and other DTC marketing initiatives. You will have the opportunity to work with a variety of technical and business users to understand requirements and translate those into digital solutions working with business, IT and vendor partners.

Responsibilities:

• CRM Technology Management
  • Oversee the implementation and maintenance of CRM tools and platforms.
  • Evaluate, select, and integrate new CRM technologies to enhance marketing capabilities.
  • Collaborate with Business and IT teams to ensure seamless integration between CRM and other systems.
  • Continuously monitor and optimize CRM technology performance to improve efficiency and effectiveness.
• Data Strategy and Management
  • Develop and execute a comprehensive data strategy to capture, manage, and leverage customer data.
  • Implement data quality controls and ensure accurate data entry and maintenance.
  • Identify data gaps and work with cross-functional teams to enhance data collection and enrichment processes.
  • Segment customer data based on various criteria to enable targeted marketing campaigns.
• Team Leadership and Vendor Collaboration
  • Work with business partners to identify need for CRM systems with the goal of maintaining a system architecture that leverages industry-standard tools / systems.
  • Maintain architecture and integration documentation related to digital marketing systems.
  • Ensure that digital marketing solutions effectively work with existing SalesForce Commerce platform, Merkel CRM, Responsys and other Martech technology systems.
• Production support
  • Ability to go into applications and understand their data models and structures to diagnose production support issues.
  • Conduct root cause analysis and provide solutions for production and development issues.

Required Skills

Required Experience

• * 8+ years of digital marketing systems experience.
  

  • Strong knowledge of the digital marketing landscape as well as industry best practices, development methodologies & standards
  • Solid programming skills around data transmission methodologies including tools such as SQL and cloud based architectures, AWS preferred.
  • Experience working with below desired:
    • XML, JSON, EXCEL, CSV, FLAT FILE formats
    • SQL queries
    • Amperity
    • Redpoint
    • Merkle
    • Responsys

**
**Education:

• Bachelor's degree in Computer Science, Business or related field or 6 years of equivalent experience

This is a remote position with occasional travel to Irvington, NY.

The hiring salary range for this role is $125k- 150k/year dependent upon experience and qualifications. In addition, we offer competitive benefits including health and retirement benefits, generous PTO, wellness reimbursement and clothing allowance.

EILEEN FISHER, Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

EDUCATION/EXPERIENCE/SKILLS

High school, GED or equivalent preferred

Meat experience and background preferred

OSI believes all persons have the right to be treated with dignity and respect. It is the policy of OSI  to provide equal employment opportunity (EEO) to all persons regardless of age, national origin, gender, race, color, religion, pregnancy, gender identity, sexual orientation, protected veteran status, disability, or any other characteristic protected by federal, state or local law.  All applicants will receive consideration for employment based on merit, qualifications and business needs. OSI participates in the E-Verify program.