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Quality Assurance Technician - 2nd

HealthFitness

Quality Assurance Technician - 2nd

Dallas, TX
Paid
  • Responsibilities

    HealthFitness has a great new opportunity for a part-time (10 hrs/wk) FITNESS CENTER COORDINATOR at our client site located just north of downtown Dallas in Dallas, TX. In this position, you will be responsible for the development, planning, coordination, marketing and/or implementation of designated health and fitness programs and events, maximizing participation and engagement.  You will also manage program delivery process and teams, ensuring all staff are properly trained, monitoring quality and reports on program outcomes. You may also participate in program delivery and perform other staff responsibilities such as instructing group exercise classes; personal training; conducting fitness tests, exercise prescriptions, and orientations; and fitness floor coverage and facility oversight.

     

    DUTIES & RESPONSIBILITIES:

     

    • Oversees all programming within designated areas; develops, coordinates, manages, implements, and evaluates health and fitness programs within specified program areas to maximize participation, outcomes and customer satisfaction and supervision of programs, services. Offer a minimum of two health promotion programs per year.
    • Facilitates the close alignment of programs with the client’s business needs, employee culture and corporate health strategies. Coordinates marketing of programs to maximize outreach and engagement; develops and distributes electronic and print promotional materials to communicate program offerings and special events.
    • Gathers program outcomes data and measures results; evaluates and reports on program effectiveness in meeting objectives and makes recommendations for future program enhancements or modifications.
    • Researches health & fitness educational topics within their specified areas and identifies appropriate participant educational materials.
    • Provides individual and group exercise instruction as applicable; educates participants on proper techniques to maximize exercise safety and effectiveness. 
    • Promotes program offerings and conducts outreach activities to increase participation and re-engage inactive participants. Managages the membership list on a monthly basis including the reduction of inactive members and development of programs/processes to re-engage these members. Manage Fitness Center access by submitting access requests within 24 hours of HFCQ and inputting into Fitcom within one week. 
    • Teaches one free class per week to members.
    • Provides exceptional customer service by responding to all member requests with one week of receipt, spend a minimum of 30 minutes of each shift on fitness center floor, administer annual Customer Satisfaction Survey and respond to manager by end of shift, if needed.
    • Develop key relationships with key stakeholders at location.
    • Performs facility maintenance responsibilities as needed; ensure facility, equipment and locker rooms are clean and stocked always. Verifies equipment is operating properly and immediately reports any unsafe conditions. Duties include managing equipment vendor and making equipment recommendation for replacement based on member feedback and maintenance issues. 
    • Other duties as needed/assigned.

     

    EDUCATION, EXPERIENCE & CERTIFICATIONS:

     

    REQUIRED:

    • Bachelor’s Degree in Exercise Science, Health Promotion, Kinesiology or related discipline; 1+ years related experience or equivalent combination of education and experience.
    • Demonstrated experience in leading, coordinating and delivering effective programs including budgeting, marketing and promotions.
    • Current First Aid and CPR/AED or BLS certification through the AHA or Red Cross.
    • Ability to effectively organize and prioritize work demands.
    • Strong interpersonal communication and customer service skills including the ability to motivate others.
    • Computer proficiency in Microsoft Office programs including at minimum Word, Excel and Outlook.
    • Ability to work effectively both independently and as part of a team with enthusiasm, initiative and creativity.
    • Proficiency in fitness assessment and exercise prescription if applicable.

     

    PREFERRED:

    • Industry recognized Group Exercise certification.
    • Personal Training certification from ACE, AFAA, ACSM, NSCA or NASM.

     

     

    All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, or disability.

    Required Skills Required Experience

  • Qualifications

    EDUCATION/EXPERIENCE/SKILLS

    High School diploma or GED preferred.