EILEEN FISHER creates simple, sustainable, timeless clothes designed to work together as a system. We make our clothes with intention, supporting people to build their wardrobe meaningfully each season. 

POSITION DESCRIPTION: 

The position will be responsible for the resolution of inbound technical support requests from Wholesale (Corporate) and Retail locations, accurately logging and tracking all requests, providing accurate and professional resolution on all supported issues, and accurately resolving all assigned “trouble” tickets. 

The position is hybrid with 1-2 days in office in Irvington

SUMMARY OF DUTIES AND RESPONSIBILITIES:

• Provides support to end-users including: identifying, researching and resolving technical problems, and responding to support requests made via telephone calls, e-mails, and the Self-Service Portal. Being able to differentiate technical problems from user error
• Installs approved software releases, system upgrades, patches and resolves software related problems
• Maintains, analyzes, troubleshoots, and repairs computer systems, repair or replace components in laptops, desktops, printers, and other peripherals
• Use experience and judgment to plan and accomplish goals. Must have the ability to recognize problem areas, define solutions, and implement those solutions in a timely manner
• Investigate errors and problems; perform root cause analysis in an effort to provide permanent resolutions
• Perform other IS/IT support functions as work flow permits

Required Skills Required Experience

+--------------------------------------------------------------------------+ | EDUCATION:  | | | | Bachelor’s degree in Computer Science (or related area), or relevant | | work experience | +--------------------------------------------------------------------------+ | REQUIRED EXPERIENCE: | | | | - Minimum of 3 years’ experience in a helpdesk environment. | | - Must have hands on experience with Windows operating systems, Apple | | Operating Systems, MS Office applications, Active Directory, | | and Citrix. | | - Must have both hardware and software support experience. | | - Strong written and verbal communication skills. | +--------------------------------------------------------------------------+ | DESIRED EXPERIENCE:  | | | | - Experience with Retail Point of Sale applications is a plus. | +--------------------------------------------------------------------------+

EILEEN FISHER, Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.