Job Description
Contract opportunity for a CRM Business Analyst. Client is on Salesforce and knowledge with Salesforce desirable.
Need professionals who can work without any sponsorship restrictions or visa restrictions.
Long Term Contract.
No Corp to Corp for this role.
CRM Business Analyst will be a key team member responsible for the implementation and support of CRM and integrated Web systems.
Responsibilities include gathering requirements, writing requirements documents/user stories, and driving enhancements and solutions to continuously increase the effectiveness of the business and our team. The CRM Business Analyst needs to be a self-motivated individual who can build strong working relationships with our business users as well as a service-oriented mindset in everything they do.
- Serve as an application support analyst for the help desk ticket queues for assigned CRM and Web Marketing systems. Quickly analyze, investigate, follow-up, and route all questions, queries, and service desk tickets as they arrive in the support queue. As an ongoing responsibility, this person must be able to systematically evaluate and update all service desk request records so they are accurate, up-to-date, and prioritized.
- This role will coordinate internal system release testing and User Acceptance Testing (UAT) to facilitate effective and organized issue resolution. This includes training of UAT team on the application and/or process change, and management of all phases of testing for the team’s supported applications.
- This role will serve as the functional expert for CRM applications and develop use cases and screen mock-ups describing business processes and expected functional experience.
- Ability to recommend and identify CRM solutions applicable to the commercial real estate industry leveraging existing technologies as well as your previous project and support experience.
- Produce process maps, system diagrams, logical data models, business requirements, gap analysis, report specifications and other documentation as required for project analysis, planning and design. This role will be responsible for producing system documentation throughout the quarterly release cycle of enhancement requests. This includes standardized requirements documents and detailed design documents.
- Design test plans, including definition of test cases and the creation of detailed solution test scripts. Work with other teams and vendors to explore methods for automation of testing.
- Keep a high level of communication with management on daily activities and escalate issues to management in an efficient and constructive fashion.
We are looking for:
- A minimum of 3-5 years of solid IT experience with a minimum 2 years experience as a CRM Business Analyst or Business Systems Analyst. Experience supporting CRM .
- Experience with basic software QA, test plans, test cases, test scripts, user acceptance testing etc.
- Exceptional written and verbal communication skills and a customer service attitude.
- Must be extremely well organized and thorough. The ideal candidate sees every problem or issue as a potential opportunity; strive for continual process improvement and approach daily tasks with a positive attitude and deep desire to elevate the customer experience.
- Strong critical thinking skills, including system and business analysis, problem analysis and resolution. Must be able to understand technical concepts of the system environment.
Company Description
OSTechnical - IT Staffing Solutions