LOCATION: 3691 RIDGE MILL DR. HILLIARD, OHIO

OSU PHYSICIANS, INC.

We believe that being engaged and sharing in a larger purpose at work is instrumental to the employee experience. “Tradition, iconic, determination, teamwork, competitive, purpose, compassion, community, pride, integrity.” These are words that our employees use to describe what it feels like to embody the “Buckeye Spirit” and work for our organization. Sound like something you are seeking? We invite you to keep reading.

PURPOSE:  Coordinates and provides patient support services such as answering phones, directing calls, greeting patients/visitors, maintaining patient medical records via EMR or paper charts, assisting with patient scheduling, performing office functions, and handling patient payments as applicable. 

REQUIREMENTS: High School diploma or equivalent; one year of customer service experience; or equivalent combination of education and experience.  Skill in problem solving, and ability to manage multiple priorities. Ability to convey information both in writing and verbally.  Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.  Position continually requires demonstrated poise, tact and diplomacy. Independent judgment is required to plan, prioritize, and organize a diversified workload

PREFERENCES:  Experience working in a Medical Office. Data entry experience with basic understanding of insurance and billing procedures. 

SOME OF THE DUTIES AND RESPONSIBILITIES ARE: 

1. Greets patients and visitors, registers and check-in patients, updates patient demographics and insurance coverage in computer system.
2. Answers patient calls, takes and relays messages or scripted care directions; responds to patient and staff inquiries, and communicates with referring physician offices.
3. Performs check-out processes inclusive but limited to co-pay collections, scheduling return visits, providing the after-visit summary, and ensuring that follow-up tests have been ordered or scheduled (where applicable). Appropriately documents such activities.
4. Monitors length of patient's wait and notifies the appropriate party (i.e. nurse, lead or manager) of excessive wait times as defined by clinic.
5. Opens and routes incoming mail; distributes correspondence, reports and office supplies; mails out form letters.  Tracks and records patient information or program data where applicable.
6. Requests and handles referrals and medical records from referring offices for new patient appointments.
7. Schedules appointments when directed.

BENEFITS: We know that having options and robust benefit plans are important to you. To make sure our teams have a great experience working with us, we offer:

• Health Insurance Plans
• Short and Long Term Disability Plans
• Life Insurance
• Tuition Reimbursement Program
• Paid Parental Leave
• Company-paid Retirement Program
• Generous paid time off program to provide balance to you at home
• 10 paid holidays and MORE!