Job Description

CUSTOMER SERVICE SUPERVISOR POSITION

We are seeking experienced CUSTOMER SERVICE SUPERVISOR to assist in the growth of our company. Supervisors must be high-energy individuals capable of working in a fast-paced environment and assist management in overseeing a department of customer service representatives.

As a Supervisor you will be serving clients via virtual meetings and be a point contact to create an ongoing relationship. Supervisors attract potential clients by answering products and service questions, making recommendations, as well as process and prepare correspondences. Supervisors are imperative to the company culture, future growth and overall success of our customer service representatives.

THE POSITION IS REMOTE AND THE CANDIDATE MUST BE A CALIFORNIA RESIDENT. We are looking to fill multiple Supervisors with advancement opportunities into upper level management. The schedule is Monday to Friday with varying shifts. (Occasional Weekends)

SUPERVISORS ARE RESPONSIBLE FOR:

• Contacting clients to address issues/problems and create mutually beneficial solutions
• Explaining products and services information
• Answering questions and resolving issues.
• Build sustainable relationships and trust with clients
• Assist in hiring and training customer service representatives
• Manage a team of customer service representatives
• Improve overall success of the customer service representative team

REQUIREMENTS:

• 1 year of relevant customer service experience
• Relevant Supervisor experience
• Ability to multitask
• Excellent verbal and written communication skills
• Strong phone contact handling skills and active listening
• High energy, outgoing personality and excellent presentation skills
• Experience using CRM systems and processes

Company Description

Overtime offers quality Recruitment Agency services to place the right people with the right jobs Nationwide.We specialize in Remote Jobs and We focus on the evolving job market to help candidates and hiring managers with their employment needs. We serve major industries across the nation and we are committed to creating quality relationships.We’ll have your job-seeking needs met in no time by one of our professional team members.Your success is our success.