OBJECTIVE

Provide administrative support to ensure efficient operation of the Facility. Supports managers and employees through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material.

PRINCIPAL RESPONSIBILITIES

• Meets and greets all new patients to facility; explains and orients patients to facility services such as telephone, cable, dietary preferences, laundry and activities.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between patients and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
• Coordinate discharge planning with patient, family, rehab, nursing, referrals to agencies
• Arranges for consults for patients annually or as needed
• Serves as role model to foster superb customer service
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies
• Other duties, responsibilities and activities may change or assigned at any time with or without notice.

QUALIFICATIONS

• High school diploma preferred.
• Proficiency with Microsoft Office: Word and Excel
• Presents professional image through appearance, behavior and speech.