Job Description

 OCEAN INC.IS LOOKING TO FILL TWO DATA ENTRY POSITIONS IN OUR GALLOWAY OFFICE AND ATLANTIC CITY OFFICE.

SUMMARY

The HEA Clerk will be directly responsible to HEA Site Supervisor at their assigned location for administering procedures

and policies necessary for the effective and proper operation of the Home Energy Assistance Program.

ESSENTIAL DUTIES & RESPONSIBILITIES

The duties and responsibilities of the HEA Clerk shall include, but not necessarily be limited to the following:

• Follow guidelines in Policy and Procedures manual.

• Maintain financial records.

• Ensures completeness and accuracy of information.

• Responds appropriately when discrepancies are noted.

• Maintain regular departmental filing and records.

• Attends staff / department meetings, trainings and workshops as assigned.

• Answer phones and provide exemplary customer service to clients with a proactive, can do attitude.

• Be responsible for accurate data entry of Home Energy Assistance Program applications into the data entry system

and CSST Program.

• Create and maintain client files.

• Be responsible for completing Home Energy Assistance applications.

• Other duties as assigned that are deemed necessary for program operations.

OTHER DUTIES

As Assigned

QUALIFICATIONS

• High School Diploma or G.E.D. equivalency. Typing proficiency to 45 wpm. Must have experience with data entry and

knowledge of the Internet and MS Access. Minimum one (1) year experience in high volume customer service. Valid NJ

Driver's License and transportation. Must be able to lift at least 45 pounds.

• Required to speak, read, and write English and Spanish (preferred)

• Required to deal effectively with public and staff

• Required to communicate and work with adults from diverse backgrounds

• Required to communicate and work with children and adults from diverse backgrounds

• Valid driver license and access to transportation as needed.

SUPERVISORY RESPONSIBILITIES

None

PHYSICAL DEMANDS

Visual and auditory acuity within professionally determined normal ranges, with correction if needed. Manual dexterity

sufficient to operate a computer and other office equipment, including but not limited to, the telephone, fax machine,

and copier. Must be able to travel , enter and exit a vehicle without assistance.

The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 45 pounds. A

USPS Postal bin measures approx. L 18” x W 13” x D 11”. Weight-approx 25-30 lbs when filled with permanent file

folders containing completed HEA applications for filing. Weight-approx 30-35 lbs when filled with HEA application with

documents attached for processing.

TRAINING

• Core Curriculum (Paychex)

• Agency assigned trainings including accounting software

DECISION MAKING

Ability to define problems collects data, establish facts and draw valid conclusions. Interpret an extensive variety of

technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

FINANCIAL RESPONSIBILITIES

7/27/2020 Paychex HR Online: Job Description

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Fiscal responsibilities in accordance with the grant to ensure fiscal compliance.

COMMUNICATION

• Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates

group presentation skills and conducts meetings.

• Written Communication— Ability to write using correct grammar, spelling and punctuation and to organize documents

accurately. The ability to present numerical data effectively and is able to read and interpret written information. Ability

to understand and carry out both verbal and written instructions.

CONFIDENTIALITY/NON-DISCLOSURE

• To promote and follow the confidentiality policy regarding the privacy of children, families and co-workers.

• Falsifying records including eligibility determination or intentionally violating federal, state, or program regulations is

prohibited.

EQUIPMENT USED

• Proficient in all Microsoft applications.

• Agency assigned trainings including software

WORK ENVIRONMENT

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

It is my responsibility to be knowledgeable of all the above and act accordingly. I understand that the rules,

regulations, procedures and benefits are not promissory, not contractual, and are subject to change. I understand that

nothing in this job description or agency handbook should be considered an employment contract or part on an

employment contract. I understand that I am an employee at will.

Company Description

As the Community Action Agency for low to moderate income residents of Ocean County, OCEAN, Inc. is committed to providing quality and comprehensive services that improve the quality of life of individuals and families and assist them in moving toward self-sufficiency. We accomplish our mission by: Identifying community needs and advocating solutions. Utilizing available resources to promote the growth, development and personal independence of our customers. Taking a leadership role in the strengthening and nurturing of partnerships in our community."