Are you ready to take your IT career in the field to the next level? Octagon Talent Solution is seeking an experienced and customer-focused IT Field Support Specialist for one of our esteemed clients in Tampa, Florida. As an IT Field Support Specialist, you will play a crucial role in providing impeccable technical support and customer service. The ideal candidate should possess a robust technical background, coupled with a genuine passion for delivering unparalleled service to end users. You will be responsible for troubleshooting and resolving technical issues efficiently, requiring a solid understanding of IT infrastructure including Fortinet routers, switches, firewalls, and SD-WAN, and proactive problem-solving capabilities. This is a highly dynamic and collaborative team! If you are ready to take the next step in your IT career and make a significant impact within the company and the alternative energy industry, we invite you to apply!
Responsibilities:
Provide the highest level of customer service.
Use advanced troubleshooting skills to determine the root cause of issues.
Use excellent communication skills to describe issues and set expectations with customers.
Demonstrate attention to detail and follow through on projects and requests.
Support, train, and augment other team members and their skills.
Work with the helpdesk ticketing system and review open tickets daily.
Respond timely to emails, phone, and other requests from customers and team members.
Laptop and Desktop support – support a wide range of hardware and software.
Mobile device support for Apple and Android devices.
Setup, deploy, and manage Windows computers and software.
Microsoft Office 365 support.
SharePoint and OneDrive file sharing and sync support.
Troubleshoot basic network problems.
Perform all other job duties and responsibilities assigned.
Basic networking fundamental knowledge such as: DHCP, DNS, VPN, VLAN, IP addresses, and subnetting; Fortinet, Juniper.
Basic configuration of routers, switches, and access points.
Experience with mobile broadband internet solutions.
Proactive troubleshooting with regards to networking monitoring.
Knowledgeable in SDWAN, Radius authentication, and Dynamic VPN setup.
Qualifications:
Bachelor's degree (B.A.) from a four-year college or university; or one-to-two years related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, and operating, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Strong technical background with a focus on IT infrastructure, including Fortinet routers, switches, firewalls, Juniper and SD-WAN
Travel requirement up to 80%.