We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: Field customer complaints when necessary General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Qualifications: 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Working knowledge of Microsoft Office and reservation management systems Must have graduated high school, received a GED or equivalent Comfortable taking telephone calls and mitigating stressful situations Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills Compensation: $14 - $15 hourly

•