Job Description

Off Duty Management provides a comprehensive solution for law enforcement agencies to better manage their off-duty programs. This solution includes a web and app-based system that is supported by an operations and back-office team. Every day we are making a difference for officers, agencies, and their customers across the country.

We are a rapidly expanding, woman-owned, company based in Katy, Texas, and offer a culture of innovation, imagination, and teamwork. The perfect candidate brings experience in managing multiple projects simultaneously and is passionate about continuously finding new ways to deliver a superior experience for our customers through collaborative teamwork.

JOB OVERVIEW:

Our Account Coordinators participate in daily operations to support business objectives, have a detailed approach to daily tasks, and can work well with people at all levels inside and outside the organization. The Account Coordinator position reports to the Operations Manager.

RESPONSIBILITIES:

· Schedule and input assignments for police officers utilizing scheduling software to service their customers in their jurisdictions

· Manage assignments effectively based on requests and compliance with the agency’s policies and procedures

· Maintain an accurate and updated database of client information

· Act as a liaison between agencies and vendors

· Relay and record assignments accurately

· Prepare reports and spreadsheets utilizing scheduling software with respect to detailing upcoming, ongoing, and recently completed assignments

· Demonstrate excellent customer service skills over the phone

· Interact with customers, police agencies, and officers via phone, email, and fax

· Ensure that the quality of all services provided meets the company standards

· Correspond payment with new and existing agencies and vendors

· Availability to be on-call

QUALIFICATIONS/SKILLS:

· 3 years of scheduling/customer service experience

· Must be autonomous, but also thrive in a team environment

· Must be very detailed oriented

· Ability to provide outstanding customer service skills and the ability to multi-task are paramount

· Proficient customer knowledge including Excel, Adobe Acrobat, Word, and Outlook

· Excellent follow-up to assignments, tasks, and customer issues

· Able to demonstrate Problem-solving Skills

· NetSuite experience is a plus

*MULTIPLE SHIFTS AVAILABLE