The Event Producer (Markets) is the key to our day to day operations within any event or activated space. This person is responsible for transporting the event assets, setting up and preparing the space for guests, coordinating with our creators, and being the hospitality presence for guests, creators, and stakeholders on site. This role delivers world class hospitality and creates memorable experiences for everyone attending our events. The Event Producer (Markets) creates a positive learning environment for their team, always striving to improve those around them.
The Event Producer (Markets) will be the liaison between day to day operations and the Event Manager. Through proactive communication and being empowered to make decisions in the moment, this role has the opportunity to recognize opportunities and improve the overall experience within their market. The Event Producer (Markets) will work side by side with the Event Manager to offer insight into each market’s persona and opportunities to better connect within the specific community.
This is a part-time, non-exempt position which requires nights and weekends to regularly oversee, support and improve operational needs. This position is primarily based in San Francisco with travel to our events as needed throughout the Bay Area.
Key Responsibilities: This position will be responsible for, but not limited to the following:
HOSPITALITY LIAISON
- Take ownership of the public market: including hospitality, production, execution, client management and all other logistical needs.
- Champion Off the Grid hospitality and values, fully embodying our event production standards to create unique and creative experiences for our customers.
- Develop and maintain strong professional working relationships with OTG Guests, Creators and Stakeholders.
- Oversee and contribute to the development of hospitality and customer service programs, including team training and guest experience research.
- Tackle and solve challenging guest issues that require resourcefulness, creative thinking, and collaboration.
- Create a presence within the market so guests receive a great experience.
General Administration
- Uphold systems of transparency to ensure health, safety and sanitation standards are met above and beyond local municipal code standards.
- MOD reports will be completed by the end of a supervisor's scheduled shift. If the report cannot be finished at the end of the scheduled shift, the supervisor must get permission from the Market Manager to submit it by 10am the next business day. Any emergency action items and market incidents will be communicated to the market manager immediately.
- Incident Reports are to be filled out promptly, making sure that detailed notes and pictures are included. This report will be communicated to the market manager once all information is gathered.
- Securing keys, gas cards, phones, tools and administrative technology in the proper storage area.
- Lead by example to improve market performance by utilizing communication skills to better serve creators, guests and team members.
ONSITE MARKET OPERATIONS
- Inspect equipment and record the need for repairs by using department systems and software applications to log all equipment maintenance needs.
- Encourage participation and ownership by all, along with a continuous focus on execution, hospitality, and employee engagement.
- Remove any obstacles and potential dangers, help keep areas clean and debris free before, during and after market operations.
- Lead by example to improve market performance by utilizing communication skills to better serve creators, guests and team members.
- Actively participate and manage setup/breakdown of production elements with market team members.
Fleet Vehicle Logistics
- Oversee market vehicle operations, which includes safety checks, maintenance logs, management applications and inspection reports.
- Ensure all local, state and federal driving rules are followed, as well as all safety procedures in emergency situations.
- Completion of all training and safety courses as required by company policy in a timely fashion.
- Manage vehicle appearance by keeping things clean, organized and stocked.
Creator Success
- Provide support, including creator market placement, document checks, vehicle inspections and providing assistance in emergency situations.
- Manage creator market performance by improving customer engagement and providing positive feedback when possible.
- Ensure vendors are following all contractual obligations and observing the Off The Grid code of conduct.
- Check creator compliance with all company and municipal sanitation, health and safety regulations.
Team Experience
- Foster and maintain a positive work environment with emphasis on motivation and teamwork and excellent customer service.
- Develop and oversee team accountability based on market operations, handbook policies and the company code of conduct.
- Encourage participation and ownership by all team members, along with a continuous focus on market execution and customer hospitality.
Job Requirements/Qualifications: YEARS OF RELATED PROFESSIONAL EXPERIENCE:
- 1-2 years of professional event production and/or related operations experience
- 1+ Years customer service or sales experience
Educational/Position Requirements:
- High School Diploma or Equivalent
- Excellent demonstrated written and verbal communication skills.
- Valid CA Driver’s License and Clean Driving Record
TECHNICAL SKILLS:
- Computer/Software Applications: Google Suite
- Android and Apple (Phones, Tablets and related hardware)
*Travel Required (%): *40-50%ALLOCATION OF TIME (%):
- 40% Travel
- 50% Event Operations
- 10% Administrative
WORK ENVIRONMENT:The worker is subject to both environmental conditions. This job occasionally occurs inside, frequently occurs outside, and is subject to outside environmental conditions.
PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the job duties, the employee is regularly required to talk or listen attentively. The employee is frequently required to climb; balance; stoop, crouch; sit; stand; walk; substantial movements (motions) of the wrists, hands, and legs; use hands, handle or feel; and reach, push, pull with hands and arms. In addition this position frequently pushes/picks up/carries equipment up to 25 pounds, and regularly moves/lifts equipment up to 50 pounds.Off the Grid Diversity Statement: Off the Grid is committed to creating an inclusive environment that welcomes and values differences among our associates, customers, vendors, and the communities in which we live and conduct business. Our continued success and growth is enhanced through initiatives that promote diversity throughout the company and our communities. Off the Grid is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
We hope you will consider joining our team!
Job Type: Part-time
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to Commute/Relocate:
- San Francisco, CA 94111: Reliably commute or planning to relocate before starting work (Required)
Work Location:
Work Remotely: