Benefits:

Competitive salary

Opportunity for advancement

Training & development

Nature of job: The Office Admin is a qualified person appointed by the CEO/Owner to coordinate the activities and documentation of the agency.

Knowledge, Skills, and Abilities Required: The appointed Office Admin for the agency must meet the following qualifications:

1. Must have strong organizational skills and ability to multi-task

2. Software experience with Word, Excel and other applications

3. Team leadership skills for assisting with staff

4. Must be highly motivated and a team player

5. Must be able to communicate clearly and effectively over the phone

6. Must have a patient personality

7. Office and administrative skills

8. Professional image, mature behavior and demeanor

9. Participate and foster an environment where we are supported by a team committed to providing the highest level of care.

10.Able to keep confidential business/client information confidential

11.Ability to identify and solve problems in a timely manner

12.Ability to respond promptly to client/client family and employee needs

13.Must be dependable

14.Must display a professional demeanor

15.Must have the ability and desire to learn new things and skills.

Scope of Position: Reports to the CEO/Owner

Major Responsibilities: The Office admin manages the day to day office needs as well as required documents and is responsible for:

1. Maintain client and employee documents via electronic scanning and paper files in accordance with state laws and audit quarterly

2. Manage all incoming communications (telephone, email, mail, etc…)

3. Be the face and voice of the company

4. Maintain a goal of 42% or higher conversion rate on intake calls to consultation and follow up on all leads via email and phone to improve close rates

5. Provide general office duties – mail, office supplies, cards, events, maintenance requests, inventory levels of needed collateral/supplies etc., copying/printing of necessary documents (QA Packets/Eval packets/orientation packets etc).

6. Data entry into computer programs used in office regarding client/employee files

7. Weekly faxing insurance and care notes as needed

8. Maintain monthly expiration lists

9. Send client and employee birthday/anniversary/sympathy and get well cards as appropriate

10.Support and assist team with special projects (ex. Alz Walk/Holiday Party etc)

11.Cross train with other team members to assist in case of emergency

12.On call duties, Manager on duty rotation and emergency caregiving on an as needed basis

12.Any other duty requested to maintain the operations of the business

Physical Qualifications:

1. Able to work an average of 40+ hours per week

2. Able to bend, climb, stoop, and stand an average of 5 hours per day

3. Able to lift 20-30 pounds

4. Able to use tools necessary for job

5. Able to communicate effectively

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.