Benefits:

401(k) matching

Employee discounts

Free food & snacks

Paid time off

Training & development

Operations & Service Coordinator – Security / Fire Alarm Company

Location: Norwalk, CT Compensation: $50,000 – $60,000 + performance bonus

About Us

Weltē Electronic Systems is a growing electronic security and fire alarm company serving residential and commercial clients. We specialize in alarm systems, video surveillance, access control, and fire alarm systems.

We are looking for a highly organized, detail-oriented Operations & Service Coordinator to take control of scheduling, job setup, and customer coordination so the owner can focus on growth.

What You’ll Be Responsible For

Scheduling installation and service calls for technicians

Managing daily technician routes and adjusting schedules in real time

Preparing contracts, job files, and ensuring all paperwork is complete

Coordinating permits (when required)

Creating and sending deposit invoices

Communicating with customers (scheduling, updates, follow-ups)

Tracking job progress to ensure jobs stay on schedule

Ordering parts and maintaining basic inventory levels

Scheduling annual inspections and recurring services

What Success Looks Like

Technicians start every day with a clear schedule

Jobs are properly set up before technicians arrive

Customers are informed and not calling for updates

Deposits are invoiced immediately after sale

No jobs fall through the cracks

Requirements

2–5 years experience in scheduling, dispatch, or operations (alarm, HVAC, electrical, or similar preferred)

Strong organizational and multitasking ability

Ability to manage multiple moving parts without dropping details

Comfortable speaking with customers and technicians

Proficient with computers and software systems

Who This Is NOT For

Someone who needs constant direction

Someone uncomfortable managing technicians or holding people accountable

Someone who struggles with organization or follow-through

Bonus If You Have

Experience in the alarm/security industry

Experience with scheduling/dispatch software

Basic understanding of low-voltage systems

How to Apply

Reply with your resume and a short paragraph explaining: “Describe a time you had to manage multiple schedules or moving parts at once. What systems did you use to stay organized?”