Benefits:
Company parties
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
UPDATED AS OF 12/17/25 8:00 AM
We are looking for a Office assistant who is driven to help manage a up & coming thriving plumbing business in Lowell MA 01851. The candidate we are looking for MUST have amazing communication skills, scheduling abilities, a great customer service background for nurturing our existing clients & new clients. We are NOT looking for candidates that have MEDICAL or pharmaceutical or TECH backgrounds!!! We are a PLUMBING Business that is looking for an Office Person to help manage scheduling, billing, customer data entry, customer communication & help overall run the office for Armory Plumbing Inc along side our Founder. If you are looking for a admin assistant role that is not in Tech, Medical Or Pharma you may apply. IF not then just simply dont.
Benefits & Perks
Competitive hourly pay (based on experience)
Paid Time Off (vacation & sick days)
Career growth opportunities within a fast-growing plumbing & HVAC company
Ongoing professional training and mentorship
Supportive, team-based culture — everyone wins together
Job Summary
Armory Plumbing Inc. is a growing plumbing and heating company serving Middlesex and Essex County, MA. We’re looking for a dependable and organized Administrative Assistant to become the backbone of our office operations.
This position plays a key role in keeping our business running smoothly — ensuring customers are communicated with promptly, technicians are scheduled efficiently, and office operations (such as permits, accounting, and documentation) are handled with accuracy.
The right candidate will be organized, reliable, and motivated to grow with us. At Armory Plumbing, we believe in promoting from within — this position can evolve into an Office Manager or Operations Coordinator role as the company expands.
Core Responsibilities
Customer Communication: Answer calls, texts, and emails while providing friendly, professional service to every client.
Scheduling: Manage technician schedules, route jobs efficiently, and update customers through FieldPulse CRM.
Follow-Ups: Handle quote approvals, service reminders, and payment follow-ups.
Office Operations: Prepare and file permits, organize job folders, and ensure digital records stay up to date.
Accounting Support: Assist with QuickBooks entries, invoicing, and expense tracking.
Reporting: Provide weekly updates to management regarding job flow, open estimates, and scheduling efficiency.
Team Collaboration: Work closely with the owner and field technicians to ensure daily operations stay on track.
Qualifications
High school diploma or GED required; Associate’s degree or administrative certification preferred
1+ year of administrative, dispatcher, or office support experience (construction, plumbing, or HVAC industry preferred)
Excellent communication and interpersonal skills — must be comfortable speaking with customers daily
Strong computer and organizational skills (Microsoft Office, FieldPulse, or similar CRM systems)
QuickBooks experience is a major plus
Detail-oriented, dependable, and proactive with time management
Positive, team-oriented attitude with a drive to learn and grow
About Armory Plumbing Inc.
Armory Plumbing Inc. is a locally owned and rapidly growing plumbing and heating company built on integrity, craftsmanship, and customer satisfaction. We specialize in same-day plumbing and heating solutions, boiler replacements, and water heater installations — all backed by a 2-year labor warranty on every job.