YES Contracting Services IMMEDIATE HIRE — Office Administrative Assistant (In-Office | Full-Time) YES Contracting Services is seeking a reliable, organized Office Administrative Assistant to be the first point of contact for incoming calls and leads. This role is critical to daily operations and must be filled immediately. Your main responsibility is to answer inbound calls, follow scripted call flows, enter accurate information into our CRM systems, schedule appointments correctly, and set proper expectations for customers while maintaining a tightly run front office. Responsibilities: Call Handling & Scheduling (Top Priority) • Answer all incoming calls during office hours (8 am–5 pm) • Follow a provided call script (no freelancing) • Gather required customer information • Enter all data accurately into GoHighLevel (GHL) and Leap • Schedule appointments • Set clear expectations for inspections, estimates, and follow-ups • Route repeat customers to the correct sales rep or department Lead Intake, Routing & Prioritization • Monitor and prioritize incoming leads from: • Google Guaranteed / Google LSA • Facebook & Social Media posts • Thumbtack • Website & other digital sources • Ensure fast response times across all platforms • Categorize and disposition leads properly in the CRM • Issue lead ratings and feedback inside platforms like: • Flag poor-quality or duplicate leads for leadership review Social Media & Admin Support • Post weekly Facebook & social media content (templates provided) • Assist with basic administrative tasks as needed • Support sales and management with organization and follow-up Success Metrics • Calls answered quickly and professionally • Accurate CRM data entry (no missed fields) • Appointments are set correctly while setting proper expectations • Lead sources are properly prioritized and rated • Minimal scheduling errors or customer confusion Qualifications: Ideal Candidate • Strong phone presence and professionalism • Comfortable following scripts and systems • Highly organized and detail-oriented • CRM experience preferred (GHL, Leap, or similar) • Able to multitask in a fast-paced environment • Reliable, punctual, and coachable Compensation: $15 - $17 hourly

• Call Handling & Scheduling (Top Priority) • Answer all incoming calls during office hours (8 am–5 pm) • Follow a provided call script (no freelancing) • Gather required customer information • Enter all data accurately into GoHighLevel (GHL) and Leap • Schedule appointments • Set clear expectations for inspections, estimates, and follow-ups • Route repeat customers to the correct sales rep or departmentLead Intake, Routing & Prioritization • Monitor and prioritize incoming leads from: • Google Guaranteed / Google LSA • Facebook & Social Media posts • Thumbtack • Website & other digital sources • Ensure fast response times across all platforms • Categorize and disposition leads properly in the CRM • Issue lead ratings and feedback inside platforms like: • Flag poor-quality or duplicate leads for leadership reviewSocial Media & Admin Support • Post weekly Facebook & social media content (templates provided) • Assist with basic administrative tasks as needed • Support sales and management with organization and follow-upSuccess Metrics • Calls answered quickly and professionally • Accurate CRM data entry (no missed fields) • Appointments are set correctly while setting proper expectations • Lead sources are properly prioritized and rated • Minimal scheduling errors or customer confusion