Benefits:

401(k)

Dental insurance

Paid time off

Vision insurance

Wellness resources

Benefits/Perks

Hybrid (3-4 Office Days)

Competitive compensation

Dental & Vision

Supplemental Benefits

401k

Job Summary

We are seeking an experienced Administrative Office Assistant to join our team! In this role, you will support the daily operations of the practice by assisting with client communication, scheduling, referrals, billing, ICD-10 coding and insurance claims, and general administrative tasks.

You will serve as a central point of coordination between clients, therapists, and administrative processes, and operational workflows run smoothly. The ideal candidate is proactive, organized, and able to balance multiple responsibilities while maintaining professionalism and attention to detail.

The ideal candidate is detail-oriented, responsive, and able to manage multiple responsibilities while maintaining a calm and professional presence. If you enjoy working in a supportive environment and contributing to both client care and team operations, we would love to hear from you.

REQUIRED QUALIFICATIONS

Experience with medical or mental health billing

Experience submitting insurance claims and working with payers

Familiarity with ICD-10 (and CPT codes preferred)

Experience verifying insurance benefits

Strong attention to detail and accuracy

Ability to work independently

Responsibilities

Provide professional and respectful customer service via phone, email, and in person Respond to calls, emails, and messages within expected timeframes

Serve as a point of coordination between clients, therapists, and internal operations Support scheduling, referrals, and client intake processes

Maintain accurate logs and trackers (Call Log, Referral Tracker, etc.) Ensure administrative workflows are followed consistently and thoroughly

Assist with basic billing tasks including charging services and supporting client balances Communicate payment-related information clearly and professionally when needed

Support daily office operations and ensure a smooth and organized environment Assist with administrative tasks, documentation, and coordination as assigned

Assist with social media coordination and content collaboration as directed

SOCIAL MEDIA SUPPORT (COLLABORATIVE)

Assist with social media coordination and content

Qualifications

Strong communication and customer service skills

Highly organized and detail-oriented

Ability to manage multiple tasks and prioritize effectively

Comfortable working within structured systems and processes Proactive, reliable, and solution-oriented

Previous administrative experience preferred

Experience in a healthcare or mental health setting is a plus

Extensive knowledge of clinical risk management

Excellent written and verbal communication skills

Additional Information This role is essential to the overall function of the practice and contributes directly to both client experience and team efficiency. We are looking for someone who takes ownership of their work and is committed to supporting a professional, highly organized, and supportive environment. In this role you must feel comfortable to work in a fast-pace, work independently and in team-work, and multi-task.

Please complete the full application online under "Hiring": https://www.myserenitymw.org/

Flexible work from home options available.