Benefits:

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

401(k) matching

Dental insurance

Office Administrator (Front Office Lead)

Location: Las Cruces, NM Employment Type: Full-Time Reports To: Executive Director

Position Summary The Office Administrator serves as the primary front office representative and is responsible for managing day-to-day administrative operations of the clinic. This role oversees patient scheduling, intake, and communication while ensuring smooth front-office workflows and excellent patient experience. The Office Administrator acts as the central coordination point between patients, clinical staff, and leadership.

Key Responsibilities

Front Office Operations (Primary Function)

Serve as the first point of contact for patients, visitors, and incoming calls

Manage patient scheduling, confirmations, and rescheduling

Oversee check-in/check-out processes, including intake documentation and insurance verification

Ensure accurate and timely entry of patient information into EMR systems

Maintain an organized, professional, and efficient front desk environment

Administrative Coordination

Coordinate daily patient flow with clinical staff to minimize delays and maximize efficiency

Monitor schedules and proactively address gaps, cancellations, or overbooking issues

Maintain office supplies, forms, and front-desk documentation standards

Support internal communication between front office, providers, and leadership

Billing & Intake Support

Assist with insurance verification, authorizations, and patient financial responsibility communication

Support collection of copays, balances, and accurate documentation of payments

Ensure completeness and accuracy of intake paperwork to support billing processes

Customer Service & Patient Experience

Deliver prompt, professional, and courteous service to all patients

Address patient questions and escalate concerns as appropriate

Maintain a welcoming and organized front office environment aligned with company standards

Compliance & Documentation

Ensure compliance with HIPAA and internal documentation requirements

Maintain secure and organized handling of patient records

Support audit readiness by ensuring documentation accuracy and completeness

Qualifications Required

Bilingual (English/Spanish) required

2+ years of front office or administrative experience (healthcare preferred)

Strong customer service and patient interaction skills

Experience with scheduling systems and/or EMR platforms

Proficiency in Microsoft 365 (Outlook, Teams, Excel)

Strong attention to detail, organization, and multitasking abilities

Preferred

Experience in an outpatient clinic setting

Familiarity with insurance verification and basic billing workflows

Work Environment

Fast-paced, patient-facing clinic environment

Continuous interaction with patients, staff, and providers

On-site role in Las Cruces, NM

Compensation & Benefits

Competitive hourly compensation based on experience

Health, dental, and vision insurance

Paid time off and holidays

Retirement plan options