CertaPro Painters®

CertaPro Painters® is a leader in the residential and commercial painting industry throughout North America. We specialize in beautifying homes and buildings, including interiors, exteriors, offices, and condominiums. Our success is built on delivering certainty to our customers: certainty of a job well done. We focus on the details of every project and, most importantly, our clients.

Position Overview

The Office Manager provides administrative, sales, marketing, and operational support to ensure smooth daily business operations. This role is critical in managing schedules, financial processes, customer communications, and production coordination.

Administrative & Customer Support

Answer incoming phone calls and emails

Enter and manage new leads

Schedule estimate appointments

Calendar management and scheduling sold jobs

Monitor and manage leads from Thumbtack, Yelp, Angi, and other platforms

Respond to online reviews through Liftify

Conduct consistent customer follow-ups

Job & Production Management

Process sold jobs: deposits, paperwork, work orders

Ensure job statuses are accurate (scheduled, in progress, paid)

Write up and manage go-backs

Close out jobs in CertaOne and file documentation in Teams

Financial & Payroll Duties

Deposit and post customer payments

Manage accounts receivable and send invoices as needed

Reconcile Paint invoices

Prepare payroll and weekly painter payouts

Enter Annual Financial Plan (AFP) into QuickBooks

Issue purchase orders (POs)

Inventory & Ordering

Order cabinet paint.

Order supplies for shop, office, and marketing

Maintain inventory and update point-of-sale materials

Sales & Marketing Support

Create sales packages and send/schedule estimates for Sales Associates

Send estimate follow-up letters at the direction of Sales Associates

Maintain and update customer mailing lists

Reporting & Training

Prepare daily and weekly reports for management

Participate in regional or national training conferences and meetings

Manage paperwork for new hires and terminated employees

Qualifications & Desired Skills

High school diploma or GED required

College degree a plus

Three (3) years of Office Assistant or Office Manager experience (preferred)

Proficiency in Microsoft Office

QuickBooks experience preferred

Strong organizational and time-management skills

Detail-oriented with the ability to multitask

Excellent verbal and written communication skills

Experience with social media and digital marketing

Please email VP/GM Brent Waddell @ Bwaddell@Certapro.com

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to CertaPro Painters Corporate.