Office Administrator / Customer Service Coordinator
Benefits:
401(k)
Opportunity for advancement
Training & development
Voda Cleaning & Restoration – Chicago West 📍 In-Person | West Chicago, IL 🕘 Full-Time
About Voda Cleaning & Restoration
Voda Cleaning & Restoration is a fast-growing national brand with over 130 locations nationwide, and we are proud to be bringing Voda to Illinois for the first time. Our Chicago West location is focused on delivering a new level of clean, exceptional customer service, and doing the job the right way — every time.
As we grow, we’re looking for a reliable, organized, and customer-focused professional to help support our daily operations and be a key part of building our local business from the ground up.
About the Role
This role is the administrative backbone of our operation. You’ll be the first point of contact for many customers, helping manage leads, scheduling, communication, and internal coordination. This is an in-person position based out of our West Chicago office and offers strong growth potential as the business scales.
If you enjoy helping people, staying organized, and being part of a fast-paced, service-driven environment, this could be a great fit.
Key Responsibilities
Respond to incoming leads (calls, emails, online inquiries)
Schedule jobs and coordinate calendars for technicians
Deliver high-level customer service before, during, and after jobs
Assist with sales follow-up and customer communication
Support vendor and referral partner relationships
Help with social media posting and basic local marketing efforts
Maintain organized job records, notes, and documentation
Provide general administrative support to ownership and operations
What We’re Looking For
Strong customer service and communication skills
Comfortable speaking with customers and handling follow-ups
Some sales, service, or administrative experience preferred
Highly organized and detail-oriented
Confident using computers, email, and scheduling software
Reliable, professional, and able to work independently
Positive attitude and willingness to grow with the company
Preferred (Not Required)
Experience in home services, restoration, or scheduling/dispatch
Familiarity with CRM systems or job scheduling tools
Experience managing multiple priorities in a fast-paced environment
Social media or marketing support experience
Compensation & Benefits
$20–$23/hour, based on experience
Full-time, in-person role
Performance-based bonus opportunities
Clear growth path as the business expands
Supportive, hands-on leadership
Opportunity to help build a business from the ground up
Why Join Voda – Chicago West?
This is a chance to get in early with a growing local business backed by a national brand. You’ll have real responsibility, visibility, and the opportunity to grow into a larger role as the company expands.
Flexible work from home options available.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.