Office Administrator / Customer Service Coordinator

Voda Cleaning & Restoration of Chicago West

Office Administrator / Customer Service Coordinator

West Chicago, IL
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Opportunity for advancement

    Training & development

    Voda Cleaning & Restoration – Chicago West 📍 In-Person | West Chicago, IL 🕘 Full-Time

    About Voda Cleaning & Restoration

    Voda Cleaning & Restoration is a fast-growing national brand with over 130 locations nationwide, and we are proud to be bringing Voda to Illinois for the first time. Our Chicago West location is focused on delivering a new level of clean, exceptional customer service, and doing the job the right way — every time.

    As we grow, we’re looking for a reliable, organized, and customer-focused professional to help support our daily operations and be a key part of building our local business from the ground up.

    About the Role

    This role is the administrative backbone of our operation. You’ll be the first point of contact for many customers, helping manage leads, scheduling, communication, and internal coordination. This is an in-person position based out of our West Chicago office and offers strong growth potential as the business scales.

    If you enjoy helping people, staying organized, and being part of a fast-paced, service-driven environment, this could be a great fit.

    Key Responsibilities

    Respond to incoming leads (calls, emails, online inquiries)

    Schedule jobs and coordinate calendars for technicians

    Deliver high-level customer service before, during, and after jobs

    Assist with sales follow-up and customer communication

    Support vendor and referral partner relationships

    Help with social media posting and basic local marketing efforts

    Maintain organized job records, notes, and documentation

    Provide general administrative support to ownership and operations

    What We’re Looking For

    Strong customer service and communication skills

    Comfortable speaking with customers and handling follow-ups

    Some sales, service, or administrative experience preferred

    Highly organized and detail-oriented

    Confident using computers, email, and scheduling software

    Reliable, professional, and able to work independently

    Positive attitude and willingness to grow with the company

    Preferred (Not Required)

    Experience in home services, restoration, or scheduling/dispatch

    Familiarity with CRM systems or job scheduling tools

    Experience managing multiple priorities in a fast-paced environment

    Social media or marketing support experience

    Compensation & Benefits

    $20–$23/hour, based on experience

    Full-time, in-person role

    Performance-based bonus opportunities

    Clear growth path as the business expands

    Supportive, hands-on leadership

    Opportunity to help build a business from the ground up

    Why Join Voda – Chicago West?

    This is a chance to get in early with a growing local business backed by a national brand. You’ll have real responsibility, visibility, and the opportunity to grow into a larger role as the company expands.

    Flexible work from home options available.

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.