Benefits:
Competitive salary
Paid time off
Training & development
We are a growing local, franchise business looking for a dependable and reliable individual who is eager and ready to learn, grow, and contribute to our team. This is a hybrid position which will require working from home approximately 90% of the time. Candidates must live in the North Houston area.
Lawn Doctor locations across the country offer phenomenal employment opportunities. Our team members share a passion for success and a strong work ethic. No matter the task, we know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.
KEY RESPONSIBILITIES:
Take inbound calls from customers and prospective customers
Make outbound calls to follow up and ensure customer satisfaction
Compose and reply to customer and prospect emails
Assist sales team with selling services over the phone
Maintain accurate customer data records
Take payments and handle collections
Serve as first line of support for customer inquiries via various communication platforms
Maintain detailed records of customer accounts in CRM
Work closely with team to identify and resolve issues through effective problem solving techniques
MUST HAVES: (Requirements)
High school Diploma; Higher education preferred
Excellent verbal and written communication skills
Experience in telephone customer interactions
Proficient computer skills
Commitment to continuous learning and development
Exceptional attention to detail
Friendly and enjoy meeting new people
Positive attitude
Ability to multitask and work in a fast paced environment
NICE TO HAVES: (but not required)
Knowledge in agronomy or plant health
Experience using CRM platforms
Experience in digital marketing
WHAT WE ARE LOOKING FOR:
DRIVEN - We want someone who takes initiative, but isn't afraid to ask for clarification
COMMITTED - Willing to go the extra mile to ensure our customers are happy
PROBLEM SOLVER - Our customers need resolutions to problems, so a little common sense goes a long way
POSITIVE ATTITUDE - No room for negativity here
GREAT COMMUNICATOR - You'll be on the phone with customers who value our personal, small-business feel
ULTIMATE ORGANIZER - You will keep the team up to date on everything
EDUCATOR - You'll learn more than you ever wanted to know about getting a keeping a lawn healthy and beautiful and you will share that knowledge every day.
ADAPTABLE TEAM PLAYER - Support the team and ready to step in where needed
Flexible work from home options available.