Job Description
Our client's mission is to help everyone find their place in the world. They were founded in 2012 and have been revolutionizing the **real estate industry **with their end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
They are currently seeking a temporary Office Administrator to join them in one of their offices in the Carmel Mountain area in San Diego!
_ Position details:_
_ Role Overview_
The Office Administrator (OA) is a core in-office role in all of our sales offices. This position reports to and supports the Agent Experience and Sales Management Teams in ensuring a seamless and exceptional office experience. The OA demonstrates dynamic customer focus, positivity, approachability, flexibility, and capabilities to perform in a fast-paced environment. An OA is the first impression for the office, ensuring the office runs efficiently, providing our customers unparalleled service, and playing a critical role in the daily operations of the office.
Front End | Agent Facing Behaviors
Serves as the face of the office by welcoming and coordinating guests and providing a high-touch experience
Builds and nurtures relationships with all customers in the office through frequent touch bases throughout the day
Provides services including but not limited to: recognition, networking, community, and retention
Maintains office environment by ensuring the office stays clean, stocked and organized throughout the day
Answer and direct all incoming calls to the appropriate parties.
Solves problems as they occur; escalate facilities/office issues as needed
Print projects submitted by agents according to company printing policy
Back End | Administrative Tasks
Manage and execute the office’s standard operating procedures
Ensure cleanliness and overall organization of all areas of the office at all times, including reception, conference rooms, kitchen, and general common areas
Oversee planning and logistics associated with office-based events and meetings
Manage internal communications including office updates per the guidance of Sales Manager
Field internal and external general office inquiries
Liaise with Fed-Ex, UPS, USPS, etc. for all incoming and outgoing packages
Collect and distribute all incoming mail
Assist as needed with facilities management inquiries and service requests for the office and escalate as necessary
Communicate with team members to maintain and order necessary office supplies from appropriate vendors
Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents.
Partner closely with the Operations Managers and Sales Managers to support them with anything they need.
Maintain the internal roster of agents to ensure the directory is up to date.
Sales Meeting preparation: Setting up for in-office Sales meetings. Welcoming the presenters and introducing them to the Sales Managers prior to the meetings. Setting up food/coffee/seating and breaking down/cleaning up before and after Sales meetings every Wednesday.
Qualifications
_ What they're looking for..._
1-2 years previous experience in customer service, office management, hospitality, or operations
Previous experience in real estate a plus
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus
Great listening skills, connects well with others, and is empathetic of the customer’s pain points
A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
Strong verbal communication and presentation skills
Meticulous attention to detail, highly organized
Ability to work in the office during standard operating hours
Ability to lift up to 25 lbs
Additional Information
All your information will be kept confidential according to EEO guidelines.