USA Insulation of Fairfax County

-Office Manager & Operations Coordinator

Overview This role ensures smooth daily operations and effective project management for insulation services. The Office Manager & Operations Coordinator supports strategic planning, team coordination, and client satisfaction while driving operational efficiency.

Key Responsibilities

Project & Schedule Management

Review daily/weekly installation plans and coordinate with GM and President on timelines and budgets.

Collaborate with sales reps and clients to align project scope and expectations.

Monitor job progress and assist on-site leads with scheduling adjustments and issue resolution.

Work Environment & Compensation

Office/storefront-based with occasional on-site presence

Hours: 7:45 AM – 4:30 PM, Monday–Friday

Salary: $32,500–$37,500/year depending on experience

Benefits: Federal holidays, 2 weeks PTO, individual healthcare after 1 year (may be negotiable sooner)

Operations Support

Streamline workflows and recommend process improvements.

Manage inventory and assist with supply chain data tracking.

Coordinate monthly supply deliveries to optimize crew efficiency.

Team Leadership

Support and guide insulation technicians as needed.

Track client feedback for installer incentive program and share updates in morning meetings.

Coordinate training with Corporate for new Lead Techs when required.

Promote a culture of accountability and continuous improvement.

Client Relations

Serve as primary contact for clients, ensuring clear communication and satisfaction.

Maintain and grow commercial client relationships.

Schedule in-home assessments and greet walk-in customers professionally.

Reporting & Analysis

Provide data to GM and CEO on project performance and operational metrics.

Review payroll and expenses with CEO to identify cost-saving opportunities.

Collect marketing source data from homeowners and update tracking spreadsheet.

Typical Day

Arrive 15 minutes before crew meeting to prepare morning briefing

Share job details, schedule updates, and incentive program status.

Monitor job progress and adjust next-day plans as needed.

Answer customer calls and coordinate assessments.

Maintain marketing effectiveness data.

Qualifications

High School Diploma

Experience in management or customer service

Strong leadership, organization, and communication skills

Proficiency in Word, Excel, and PowerPoint

Knowledge of insulation practices preferred