Benefits:

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

About Us Arrow Systems, Inc. is a Buffalo–based manufacturer and distributor of advanced digital printing equipment and materials. We serve customers around the world in industries ranging from packaging and labeling to industrial and specialty printing. With decades of experience, our team focuses on delivering reliable, high-quality solutions backed by exceptional service and support.

We are seeking an organized, customer-focused individual to support our sales and daily operations. Responsibilities include following up with leads, answering customer questions, sending sample packs, tracking customer activity, coordinating shipments, and assisting with marketing efforts.

Responsibilities

Follow up with incoming leads and existing customers

Respond to customer inquiries via phone and email

Send sample packs and track shipments

Package and prepare outgoing orders

Maintain spreadsheets and customer records

Assist with marketing initiatives and vendor coordination

Qualifications

Strong communication and organizational skills

Comfortable multitasking and managing follow-ups

Proficient in Excel or Google Sheets

Positive attitude and ability to work independently

Customer service or sales support experience preferred