Job Summary

We are seeking a motivated and detail-oriented Collections Agent/ Office Assistant to join our team. The ideal candidate will be responsible for managing outstanding accounts, contacting customers to secure payment, maintaining positive client relationships while ensuring compliance with company policies and applicable regulations. You will also be doing daily administrative operations, ensuring the office runs smoothly by handling clerical tasks, coordinating communications, and assisting team members with a variety of administrative duties.

Key Responsibilities

Contact customers via phone, email, and written correspondence to collect outstanding debts

Review accounts to identify overdue balances and take appropriate collection actions

Negotiate payment plans and settlements in a professional and respectful manner

Maintain accurate records of all communications and transactions

Resolve billing discrepancies and disputes efficiently

Monitor assigned accounts to ensure timely payments

Escalate complex or high-risk accounts when necessary

Ensure compliance with all relevant laws and regulations (e.g., FDCPA)

Qualifications

High school diploma or equivalent

Previous experience in collections, customer service, or accounts receivable preferred

Strong communication and negotiation skills

Ability to handle difficult conversations with professionalism

Detail-oriented with strong organizational skills

Basic computer skills and familiarity with CRM or collections software

Preferred Skills

Experience working in financial services or call center environments

Knowledge of debt collection regulations and best practices

Problem-solving mindset with the ability to think critically

Ability to work independently and meet performance targets

Compensation & Benefits

Competitive salary + performance-based incentives

Paid time off and holidays

Opportunities for growth and advancement

How to Apply

Interested candidates should submit their resume and a brief cover letter outlining relevant experience to [Insert Email or Application Link].