For over100 years, West Suburban Medical Center has supported generations of familiesin the Oak Park and surrounding areas. Our kind, caring hospital staff have apassion to heal and make a difference in our community. We understand that our employeesare the heart of our facility. If you are looking for a family atmosphere, acompany committed to professional growth and a culture that embraces our fivecore values of Quality. Innovation. Service. Integrity. Transparency.

We offera competitive benefits package including competitive salary, 401(k) savingsplan, medical/dental/vision/life insurance, paid time-off program, Tuitionreimbursement, etc.

** GENERAL SUMMARY:**

Answers and directs incoming and outgoing calls, operator lines, and emergency lines. Provides answering services and provides paging services for physicians and hospital personnel. Monitors the alarm systems and provides updates to on-call schedules for various physicians and departments. Also performs various clerical and administrative tasks.

Benefits offered - Medical /Dental/Vision/ 401K/Life/Long-Term and Short-Term Disability

Pay Rate: $17 per hour

** PRINCIPAL DUTIES AND RESPONSIBILITIES:**

• Receives incoming calls and transfers them to the appropriate extension. Receives and monitors outgoing calls which are not direct dials, assists patients, visitors and hospital personnel who experience difficulty in placing calls.
• Provides computerized answering service for subscribers and answers calls in their absence.
• Assists in keeping updated and current information on all subscribers within the computer.
• Pages the appropriate individuals and transfers calls according to instructions.
• Pages over the loudspeaker system when appropriate and maintains a daily log of all overhead pages.
• Pages “Emergency Codes” indicating emergency situations as applicable throughout the hospital.
• Receives on-call schedules from various departments and physicians. Relays the appropriate information upon request.
• Contacts Security via radios and direct them to various hospital areas in response to problem situations called in to Telecommunications.
• Maintains up-to-date records of physicians’ office addresses and phone numbers. Maintains the current home phone numbers of the hospitals’ management personnel.
• Evaluates environmental safety and provides an environment that is safe based on the age and developmental status for both pediatric and adult populations served to maintain compliance with National Patient Safety Goals.
• Performs various clerical and administrative tasks, including spreadsheet analysis, conducting basic research, sorting mail, and assisting with other office duties as needed.
• Conforms to the established Standards of Behavior
• Other duties as assigned

JOB SPECIFICATIONS:

• The ability to learn switchboard skills.
• Proficient typing skills.
• Completion of a High School Diploma or its equivalent.
• The mental/visual/auditory ability to quickly respond to callers and to attend to video screens, panic and fire alarms panels, monitors, and small figures.

West Suburban Medical Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.