Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Office Administrator / Service Coordinator Position Summary

We’re seeking a highly organized and customer-focused Office Administrator to support daily operations in a fast-paced service environment. This role serves as the first point of contact for customers, coordinates service scheduling, manages warranty claim submissions, and handles light accounting functions. The ideal candidate is detail-oriented, comfortable on the phone, and confident working with numbers and data.

Key Responsibilities:

Customer Service & Phone Support

Answer inbound calls and assist customers with scheduling service appointments

Coordinate technician schedules for efficiency and timeliness

Provide clear information regarding service fees, policies, and availability

Follow up with customers regarding appointment confirmations and updates

Maintain a professional, friendly, and solution-focused phone presence

Service Scheduling & Coordination

Schedule and route service calls based on technician availability and location

Update service management software with accurate call details

Communicate changes or delays to customers and technicians

Warranty Claims Administration

Submit warranty claims to manufacturers accurately and timely

Track claim status and follow up as needed

Maintain organized digital and/or physical warranty records

Ensure supporting documentation is complete and compliant

Light Accounting & Data Entry

Apply customer payments accurately to open invoices

Prepare and record daily bank deposits

Perform data entry related to service calls, billing, and collections

Assist with invoice processing and account reconciliation

Maintain accurate financial records and reports

Qualifications & Skills Phone & Communication Skills

Strong verbal communication skills with a professional and confident tone

Comfortable handling high call volume

Ability to de-escalate concerns and provide helpful solutions

Clear and accurate information gathering

Administrative & Technical Skills

Proficient in Microsoft Office (Excel, Word, Outlook)

Experience with service management or scheduling software preferred

Accurate data entry skills with strong attention to detail

Ability to prioritize and multitask in a busy office setting

Preferred Experience

Customer service or call center background

Key Attributes

Reliable and punctual

Detail-oriented and highly organized

Team-oriented with a positive attitude

Able to maintain confidentiality with financial information

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.