The Office Assistant supports the overall operation of the office, organizing, and coordinating office administration and procedures. Primary responsibilities include, but are not limited to, daily customer interaction, onboarding, scheduling and routing of work, daily interaction with technicians, invoicing and billing, and assisting the Office Manager.

The position requires an energetic professional who doesn't mind wearing multiple hats. Experienced in handling a wide range of administrative and customer service-related tasks and able to work independently with little to no supervision. Well organized, flexible and enjoy the administrative challenges of supporting an office of diverse people. This position reports directly to the General Manager.

Responsibilities:

Deal Directly with customers either by telephone, or electronically

Respond promptly to customer inquiries

Provide pricing and scheduling information

Schedule and route work

Perform customer verifications

Set up new customer accounts

Organize workflow to meet customer timeframes

Direct requests and unresolved issues to the designated resource

Manage customers' accounts

Keep records of customer interactions and transactions

Maintain customer databases

Check mailbox

Process invoices

Follow up customer interactions

Provide feedback on the efficiency of the customer service process

Education/Experience:

High school diploma

Knowledge of relevant computer applications

Competent computer skills including MS Office or equivalent

Knowledge of administrative procedures

Product knowledge

Key Competencies:

Interpersonal skills

Communication skills

Listening skills

Problem analysis and problem solving

Attention to detail

Customer service orientation

Adaptability

Initiative

Stress tolerance

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Pool Scouts Corporate.