Job description

Pools Scouts is a growing company and we’re looking for an Office Assistant to grow with us! If you are organized, motivated, and enjoy engaging with customers this could be the job for you. Experience with a route based service company is a plus.

This person will be responsible for taking and placing customer calls, with the ability to engage in conversation, listen to customer concerns and sell our services.

Ability to communicate professionally through text messaging, email correspondence and live phone calls. This position schedules new and existing services and invoices customers. Data entry skills, email and written skills are essential.

Assist with scheduling customers for recurring pool cleaning service and repairs.

The position may also require research skills to troubleshoot customer problems.

General Purpose

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Main Job Tasks and Responsibilities

Deal directly with customers either by telephone, electronically or face to face

Respond promptly to customer inquiries

Handle and resolve customer complaints

Obtain and evaluate all relevant information to handle product and service inquiries

Provide pricing and scheduling information

Set up new customer accounts

Keep records of customer interactions and transactions

Prepare and email customer work order reports

Follow up on customer interactions

Provide feedback on the efficiency of the customer service process

Manage and keep up to date accounts receivables.

Knowledge of administrative procedures

Numeric, oral and written language applications

Product knowledge

Problem analysis and problem-solving

Attention to detail and accuracy

Customer service orientation

Adaptability

Initiative

Stress tolerance

Education and ExperienceHigh school diploma, general education degree or equivalent Strong computer skills including Google Sheets, MS Office and Excel

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Pool Scouts Corporate.