Job Description

POSITION SUMMARY
The Office Coordinator position provides excellent front-of-house experience and overall administrative support to the organization. The Office Coordinator is the initial point of contact for the public and is responsible for representing the professional image of the organization to callers and visitors. This position is responsible for greeting and directing clients and visitors to the proper party in English, receiving and transmitting messages, coordinating supply needs, data entry, maintaining an exceptional front of house experience, and various administrative projects as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The following duties and responsibilities are those considered to be essential but do not represent all the job functions that may be required to be performed by this position.

Community Engagement

• Demonstrate a professional and engaging demeanor in all interactions with FSD employees, visitors, neighbors, volunteers, board members, donors, and partner representatives
• Manage the front desk volunteer program, including coordinating daily volunteer coverage for front desk operations and providing training, guidance, and ongoing support to front desk volunteers
• Welcomes visitors, determines the nature of business and announces visitors to appropriate staff members
• Maintain exceptional front of house experience including the welcome center, volunteer center, restrooms, and reception space. Ensure these areas are neat, clean, and represent the professional, friendly, and hopeful image of Feeding San Diego
• Answer and direct and log incoming calls to appropriate personnel; provide callers with information on the organization including address, directions or mailing of packages; take and deliver messages; exemplify the organization values of respect, responsiveness and professionalism
• Receive and Support Volunteer Dept visitors providing food donations
• Greet volunteer groups and assist volunteers with shift check-in
• Coordinate emergency food box distribution for walk-in visitors expressing a need
• Schedule and cancel shopping appointments for Marketplace neighbors as needed

Office Administration

• Support new hire onboarding logistics, including preparing swag bags, employee folders, nameplates, name tags, and updating contact directories
• Post internal staff announcements in Microsoft Teams
• Maintain cleanliness and organization of shared spaces, including kitchenette, breakroom, and bathrooms; replenish food and amenity supplies as needed
• Coordinate meeting room setup with Facilities, ensuring rooms are prepared, stocked, and arranged for meetings and events
• Manage office inventory and supplies, including monitoring stock levels, conducting regular counts, maintaining storage organization, and placing orders with vendors
• Coordinate catering, lunch orders, and logistics for meetings and leadership-supported events, including quarterly all-staff town halls
• Assist with scheduling and administrative support for meetings in coordination with Senior Leadership
• Receive, sort, distribute, and log incoming mail and deliveries, notify staff of package arrivals, and ship packages to remote employees as needed
• Receive, track, and distribute deliveries while ensuring staff notification of arrivals
• Communicate and reinforce safety and food safety guidelines with visitors as appropriate
• Provide general administrative and operational support and complete assigned projects as directed by leadership

INTERACTION
The position will interact closely with FSD employees, visitors, neighbors, volunteers, board members, donors, and partner representatives. This position will also interact with all staff at Feeding San Diego.

Qualifications

EDUCATION AND EXPERIENCE
Required:

• High school diploma or equivalent
• Bilingual in English and Spanish (preferred)

Preferred:

• Prior experience operating a multi-line telephone
• Two years of professional experience in office administration with a focus on excellent customer service

Any combination of educational and work experience that would be equivalent to the stated minimum requirements would qualify for consideration of this position.

KNOWLEDGE, SKILLS AND ABILITIES

• Exceptional customer service skills
• Commitment to understanding and supporting FSD mission
• Compassion and appreciation for hunger issues
• Excellent oral and written communication skills
• Proficient computer skills
• Highly organized and with the ability to handle multiple priorities and work independently under minimal supervision

Tools and Equipment Used

Standard office equipment and machines such as telephone, personal computer, multi-function copy machine, postage machine, and 10-key calculator.

PHYSICAL, MENTAL & ENVIRONMENTAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

• Perform work in an office adjacent to a warehouse and within a warehouse, which has a noise level that can be considered moderate and may occasionally create an exposure to dust and pollen.
• Operate office equipment and machines, and recognize and abate safety hazards within the workplace
• Lift, carry, and balance objects weighing up to 35 pounds
• Communicate verbally and in writing with a wide range of people from divergent socio-economic and cultural backgrounds and origins
• The noise level in the work environment varies and can be considered moderate.

Additional Information

Feeding San Diego provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

PAY & HOURS

$22 - $23.50 per hour; Onsite M-F 8am- 4:30pm; In Office

Why You’ll Love It Here

• Employer sponsored healthcare benefits at platinum level for medical
• 401K retirement plan with company matching
• Flexible work environment; Attractive, welcoming office
• Supportive time off policies including vacation, sick, & company holidays; accrue 15 days of vacation in first year
• Learning & development and recognition programs
• Your work has a real purpose and will help change lives in San Diego County.
• Supportive and engaged Board of Directors
• You’ll be part of a fun, supportive team that works hard and celebrates accomplishments together.
• We live by our core values: Agility, Stewardship, Collaboration, Environment, Nutrition & Dignity.
• 100% of our workforce believes in our mission and vision
• Commitment to Sustainability – We prioritize food rescue to feed people not landfills. Food waste goes to local hog farms.