Benefits:

Company parties

Training & development

Free food & snacks

Employee discounts

Bonus based on performance

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

We’re bringing America’s favorite neighborhood glass shop to the Park Cities and North Dallas — and we’re here to make an impact. As our Office Manager, you’ll help build a fast-growing business from the ground up, serving and supporting our community while growing your own career. If you’re ready to think like an owner, thrive in a dynamic environment, and be part of something people need and love, we want to meet you.

Roles & Responsibilities:

With a focus on excellent customer service, efficiency and time management, a well-organized Office Manager, in addition to overseeing and handling inbound and outbound communication with all customers, will be responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control and task delegation. Below is a list of various specific duties, not limited in overall scope and subject to change:

Reconcile sales software and accounting software transactions.

Handle accounts receivable (A/R) and prepare deposits for bank run.

Negotiate pricing with vendors to stay consistently current in the marketplace.

Manage day-to-day staff operations of our Estimators and Glaziers.

Answer inbound phone calls promptly during business hours.

Pre-screen incoming leads/potential customers in a proper manner.

Promptly follow up on voicemails and/or messages from answering service.

Manage and respond to inbound email correspondence and forward accordingly.

Greet customers and other visitors to the showroom promptly and professionally.

Schedule estimate appointments properly using our advanced, proprietary software.

Quote product and services by telephone to potential new clients/customers.

Assist Estimators with follow up on pending estimates by phone and/or email.

Strategically and actively schedule work appointments for Installation Techs to meet customer needs.

Troubleshoot issue(s) from field if needed, working with GM/vendors and Technicians to find solutions.

Validate and verify orders from fabricators/vendors meet size and pricing accuracy.

Oversee proper filing of daily work orders and estimates.

Process timesheets for payroll processing.

Qualifications & Educational Requirements:

1-2 years’ residential glass experience (ordering, estimating, office/project management) preferred.

HS Diploma or equivalent.

2 or 4-year college degree preferred.

All candidates must pass initial background check and drug test.

Preferred Skills:

Excellent verbal/written communications skills.

Microsoft Office proficient (Word, Excel).

Experience with QuickBooks Online and web based software preferred.

*Eligibility for company benefits is optional and contingent upon completion of an initial employee probationary period.