Benefits:

401(k) matching

Employee discounts

Paid time off

Training & development

Why Join Us

Fun, energetic, team-focused environment

Opportunity for growth into leadership roles

Make a meaningful impact through water safety and youth development

Supportive and mission-driven company culture

Job Summary

Small Fish Big Fish Swim School and Sweet Peas Educational Gymnastics are seeking a professional, energetic, and highly organized Office Coordinator to lead front desk operations.

This role is ideal for someone who thrives in a fast-paced, customer-focused environment and genuinely cares about delivering an exceptional experience for families.

Key Responsibilities

Manage daily front desk operations and ensure excellent customer service

Respond to all client calls, texts, and inquiries within 24 hours

Oversee class scheduling, makeups, and enrollment support

Track and support weekly student enrollment goals

Monitor attendance, phone logs, and prepare daily executive summary reports

Ensure accuracy of scheduling changes and front desk entries

Review and verify monthly billing prior to processing

Maintain return call logs and follow-up systems

Manage boutique inventory and reorder supplies as needed

Run daily, weekly, monthly, and annual reports

Support marketing initiatives and ensure promotional materials are displayed

Assist with basic HR functions and administrative duties

Maintain front desk procedures, scripts, and accountability standards

Monitor outstanding accounts and follow up as needed

Qualifications

1–3 years of administrative, front desk, or customer service, managment experience preferred

Strong organizational and multitasking skills

Excellent communication skills (phone, text, and in-person)

High attention to detail and accuracy

Positive, energetic, and professional demeanor

Ability to take initiative and work independently

Comfortable with computer systems and learning new software

Experience in scheduling, customer service, or office coordination preferred

If you are a motivated, detail-oriented, and people-focused professional, we’d love to meet you.

Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.