Benefits:

Bonus based on performance

Opportunity for advancement

Paid time off

About FASTSIGNS Toledo

We’re not your average sign shop, we’re in the top 20% of all FASTSIGNS franchises with a mission to light up skylines and help brands shine. We’re looking for a proactive, resourceful Office & Customer Service Administrator to be the face (and heartbeat) of our front office.

If you thrive in a fast-paced, creative environment where no two days are alike, and you’re ready to make an impact from day one, we’d love to meet you.

What You’ll Do

You’ll be the first person customers see and hear and the one who keeps communication flowing and operations running smoothly. Key responsibilities include:

Customer & Sales Support

Greet and assist walk-in customers with professionalism and warmth

Answer and route inbound calls and inquiries to the appropriate sales team

Qualify new leads using our process and ensure smooth hand-offs to Business Development

Confirm installation appointments and coordinate details with clients and installers

Administrative & Financial Support

Enter vendor invoices into QuickBooks Online accurately and on schedule

Handle accounts receivable: make outbound calls, send statements, and escalate overdue accounts as needed

Assist with daily deposits, collections tracking, and reporting

Maintain organized files (digital and physical) for jobs, vendors, and accounting records

Office Operations

Manage supplies, mail, and vendor coordination

Keep reception area and conference space organized and client-ready

Support the Leadership Team with administrative projects

Participate in weekly team meetings and contribute to process improvement

What We’re Looking For

3–5 years of administrative or customer service experience (ideally at the same company — we value stability)

Strong working knowledge of Google Workspace (Docs, Sheets, Calendar, Drive)

Proficient with QuickBooks Online or similar accounting software

Comfortable qualifying leads, managing multiple priorities, and working across departments

Excellent communication and organizational skills

A proactive problem solver who takes initiative and doesn’t wait to be told what’s next

Professional, friendly, and confident on the phone and in person

Compensation & Benefits

Base pay: $47,000–$55,000 annually (≈ $23–$27/hr), depending on experience

Bonus eligibility: Monthly team bonus opportunity based on company sales performance

PTO: Available after 90 days

Simple IRA: Eligible after 1 year with 3% employer match

Career growth: Room to grow as we scale

Culture: Collaborative, creative, and fast-moving , where our core values of teamwork, creativity, impact, challenge and growth drive everything we do

You’ll Love Working Here If You...

Enjoy being a go-to problem solver who keeps things moving

Like variety, from customer interaction to financial admin

Take pride in organization, communication, and a job well done

Want to be part of a growing business that values your ideas and initiative

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.