About Us: Visionz Designs is a fast-growing apparel production company specializing in high-quality screen printing, embroidery, retail finishing, and fulfillment. We’re known for precision, creativity, and delivering top-tier custom products for clients across the country.

We’re seeking a reliable, detail-oriented Office & Customer Support Coordinator to join our team. This hybrid role is perfect for someone who thrives in a dynamic startup environment and is excited to take ownership of both customer service and internal team support.

What You’ll Do:

Greet visitors and manage the front desk as the first point of contact

Keep reception and kitchen areas stocked with essentials (coffee, water, reception fridge, etc.)

Receive incoming mail and packages; route them to the correct department or team member

Monitor cleaning staff to ensure tasks are completed and supplies are stocked properly

Answer incoming calls and transfer them to the appropriate department (sales or warehouse)

Answer customer support emails for our 3PL client (Shopify-based brand with ~100 orders/day)

Provide order updates, process discount codes, and escalate refund/chargeback requests as needed to management

Track warehouse employee attendance (noting late arrivals, early departures, or missed/late lunches)

Distribute warnings/notices for policy violations prior to termination (with owner approval)

Collaborate with management on process improvements and team communication

What We’re Looking For:

Strong organizational and communication skills

Professional and approachable demeanor (front desk presence)

Comfortable navigating Shopify or willing to learn quickly

Ability to handle confidential employee information with discretion

Dependable and detail-oriented work style

Previous office/admin, customer service, or HR experience a plus but not require

Benefits:

Health Insurance – QSEHRA (Health Reimbursement Arrangement)

Retirement Plans – 401(k) with company match

Paid Time Off – generous vacation, sick leave, and holidays

Growth opportunities within a fast-paced startup