Benefits:

Health Care Premium Reimbursement (QSEHRA)

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

About Us:

Swim Pro Service and Supply is an innovative, rapidly expanding leader in pool and spa services in the Fayette County area. With 50 years of experience and a strong commitment to exceptional customer service and high-quality workmanship, we are in a period of exciting growth and looking to build a dynamic team of industry experts. Join us at a pivotal time for the company, where the opportunities for professional development and career advancement are abundant. This is your chance to get in on the ground floor of a growing business committed to employee growth and development!

Why Join Us?

Rapid Company Growth: As Swim Pro expands, you’ll be part of a team driving change, innovation, and success.

Career Advancement: We prioritize internal growth and promotion – leadership and advancement opportunities will abound.

Attractive Benefits: Competitive salary, 401K with company match, paid time off, holidays, and more.

Company Culture: A positive, inclusive, and forward-thinking environment that values I.M.P.A.C.T: Integrity, Mindset of Growth & Action-Orientation, Problem-Solving, Accountability, Customer Service & Teamwork

Exciting Projects: Work on new & diverse projects driving operational efficiency leveraging your innovation and creativity.

Professional Development: Personalized training and development to enhance your skills & marketability.

Position Summary:

The Office & Customer Support Specialist is a key member of our team responsible for creating a positive customer experience while ensuring smooth day-to-day office operations. This role supports both front-office and back-office functions, including customer order fulfillment, providing follow-up support, and assisting with general administrative tasks that keep the business running efficiently. The ideal candidate is organized, professional, and customer-focused, with strong attention to detail and a proactive approach.

Key Responsibilities:

Greet and assist customers by phone, email, and in person with professionalism and courtesy

Process customer orders accurately and coordinate fulfillment from start to finish

Provide follow-up support to ensure customer satisfaction and resolve issues promptly

Assist with office operations including scheduling, invoicing and record management

Support team communication and workflow between field staff and management

Maintain a clean, organized, and welcoming front office environment

Handle incoming calls and direct inquiries to the appropriate team member

Assist with inventory tracking and supply ordering as needed

Qualifications:

Strong communication and customer service skills, both verbal and written

Proven ability to manage multiple tasks with accuracy and attention to detail

Proficiency with Microsoft Office Suite and general office software; ability to learn industry tools quickly

Organized, dependable, and proactive in solving problems and supporting team needs

Prior experience in office administration, customer service, or order fulfillment preferred

Ability to work effectively with both customers and internal teams in a fast-paced environment

Bonus: Experience in the pool service industry or related field

Benefits:

Competitive Salary commensurate with experience and qualifications.

401K with company matching.

Paid Time Off includes paid holidays and scaling personal/vacation time based on tenure.

Professional Growth including tailored development and advancement opportunities as the company scales.

Exciting Career Path: Get in on the ground floor of an expanding business.

Equal Opportunity Employer:

Swim Pro Service & Supply is committed to diversity and encourages military veterans to apply. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.