This is an inbound sales position. The Office Liaison’s primary duties include screening and pre-qualifying leads; explaining the Firm’s process for intake and engagement; communicating brand differentiators and value proposition; encouraging qualified leads to schedule initial consultations and collecting payment; initiating the pre-engagement glidepath; capturing information in the Contact Relationship Management (CRM); following up with leads that do not schedule or attend an initial consultation; sending out contracts for engagement; selling mediation and prenuptial/postnuptial agreement packages; and reporting on assigned metrics. Compensation: Salary Range: $45,000 - $50,000 annual base paid hourly (depending on experience); bonus compensation available for meeting/exceeding defined KPIs up to $4,500 per quarter. Responsibilities: • Respond promptly and professionally to incoming calls, emails, and online inquiries from prospective clients dealing with matters such as divorce, custody, support, or domestic violence. • Manage inbound leads from our Google paid search campaigns and referrals. • Conduct initial intake interviews (“Discovery Calls”) to gather relevant personal and legal information, assess the nature of the case, and determine whether it aligns with the firm’s services. • Timely input of client data into the CRM and ensure all information is accurately captured. • Encourage leads to schedule paid initial consultations with attorneys and provide prospective clients with required documentation and instructions. • Sell mediation and prenuptial/postnuptial agreement packages. • Follow a sales process. • Follow up with potential clients who have not yet scheduled consultations. • Maintain strict confidentiality and a non-judgmental, supportive demeanor at all times. • Collaborate with attorneys and legal staff to ensure a seamless handoff from intake to onboarding. • Run a routine report on assigned metrics. • Provide administrative support as needed. Qualifications: Required • High school diploma or GED • At least 1–2 years of experience in a client-facing role, preferably in a legal or professional services setting • Excellent communication skills, both written and verbal • Strong emotional intelligence and the ability to handle sensitive family law issues with empathy • Proficiency in Microsoft Office and comfort with client intake or CRM software Preferred • Previous experience in a family law office or legal intake role • Familiarity with legal terms related to divorce, custody, support, and protection orders • Experience with legal software (e.g., Clio, MyCase, PracticePanther) • Previous sales experience Key Skills & Attributes: • Compassionate and composed under pressure • Highly organized and detail-oriented • Excellent listener and communicator • Ability to maintain confidentiality and professionalism • Comfortable working remotely Compensation: $45,000 - $50,000 yearly DOE plus bonus

• Respond promptly and professionally to incoming calls, emails, and online inquiries from prospective clients dealing with matters such as divorce, custody, support, or domestic violence. • Manage inbound leads from our Google paid search campaigns and referrals. • Conduct initial intake interviews (“Discovery Calls”) to gather relevant personal and legal information, assess the nature of the case, and determine whether it aligns with the firm’s services. • Timely input of client data into the CRM and ensure all information is accurately captured. • Encourage leads to schedule paid initial consultations with attorneys and provide prospective clients with required documentation and instructions. • Sell mediation and prenuptial/postnuptial agreement packages. • Follow a sales process. • Follow up with potential clients who have not yet scheduled consultations. • Maintain strict confidentiality and a non-judgmental, supportive demeanor at all times. • Collaborate with attorneys and legal staff to ensure a seamless handoff from intake to onboarding. • Run a routine report on assigned metrics. • Provide administrative support as needed.