Office Manager

Budget Blinds of Tustin/Mission Viejo/Coto de Caza

Office Manager

Mission Viejo, CA
Full Time
Paid
  • Responsibilities

    Benefits:

    Flexible schedule

    Opportunity for advancement

    Paid time off

    Training & development

    Office Manager / Administrative Assistant (Full-Time | $24–$30/hr + Bonuses)

    Budget Blinds of Mission Viejo, Tustin & Irvine

    About Us

    Founded in 1992 with a true family atmosphere, Budget Blinds has grown to become the #1 provider of custom window coverings in North America, with over 1,300 franchise territories and 50,000 installations completed weekly.

    At the Budget Blinds of Mission Viejo, Tustin & Irvine franchise location, we combine the professionalism of a national brand with the close-knit teamwork of a local business. Our culture is built on integrity, organization, and exceeding customer expectations. We’re looking for an Office Manager / Administrative Assistant who thrives in a dynamic environment, keeps operations running smoothly, and enjoys helping both customers and teammates succeed.

    Compensation & Benefits

    $24–$30 per hour (based on experience)

    Bonus opportunities based on team and individual performance

    Paid training and onboarding

    Paid holidays

    Flexible scheduling

    Communication tools provided

    Career advancement into inside sales or sales representative role

    Position Overview

    This position is the heartbeat of our office — handling a mix of administrative, scheduling, and light warehouse coordination tasks. You’ll oversee the flow of orders and installations, manage incoming shipments, coordinate with sales reps and installers, and ensure that customers receive the exceptional service that defines our brand.

    The right candidate will be highly organized, detail-oriented, and tech-savvy, with strong experience in Excel, QuickBooks, and customer communication.

    Responsibilities

    Office & Administrative Operations

    Manage and organize all office paperwork, records, and digital files

    Answer business phones promptly and handle customer requests professionally

    Execute defined office procedures to eliminate errors and maintain organization

    Use office software to:

    Schedule appointments and consultations

    Review and process product orders

    Perform data entry, invoicing, and order tracking in Excel and QuickBooks

    Collect customer payments and send review requests

    Send installation appointment and balance reminders daily

    Manage office supplies and reorder as needed

    Distribute internal communications and updates to the team

    Track repair activity and summarize updates for management

    Warehouse & Delivery Coordination

    Receive, check in, and organize all incoming product shipments

    Verify accuracy of packing slips and orders

    Stage boxes and materials for installers daily

    Manage product delivery schedules and freight appointments

    Track repairs, warranty items, and replacements with vendors

    Customer Service & Team Communication

    Resolve customer-reported issues promptly or escalate as appropriate

    Follow up with suppliers, customers, and colleagues regarding open items

    Coordinate installation scheduling and assist customers with updates

    Engage with walk-in customers and book consultations

    Support sales reps with scheduling, order documentation, and follow-up calls

    Qualifications

    2+ years of office management, customer service, or administrative experience strongly preferred

    Proficiency in Excel, QuickBooks, Outlook, Word and other general technology platforms (CRM, Dropbox, app-based communication tools)

    Working knowledge of office software and general office equipment

    Excellent organizational and time management skills

    Strong written and verbal communication abilities

    Analytical mindset with strong attention to detail and problem-solving skills

    Ability to lift up to 50 lbs (for warehouse product handling)

    Dependable, punctual, and professional demeanor

    Ability to pass a background test

    Experience in the home improvement or window covering industry is helpful, not required

    interior design, windows, window treatment, office manager, manager, warehouse, administrative, sales support

    The positions on this website, unless otherwise indicated, are posted by Budget Blinds® franchisees. Budget Blinds® franchises are independently owned and operated businesses and if you accept a position with a Budget Blinds® franchisee, you are employed by that franchisee, and not by franchisor HFC Budget Blinds LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Budget Blinds LLC and its parents and affiliates have no input or involvement in such matters. HFC Budget Blinds LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Budget Blinds® franchisee posting the position.