Benefits:
401(k)
401(k) matching
Company parties
Dental insurance
Donation matching
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
About American Home Contractors
American Home Contractors is a fast-growing, industry-leading exterior remodeling company serving homeowners across the Mid-Atlantic. We specialize in roofing, siding, windows, doors, gutters, and premium solar solutions, including Tesla Solar Roof installations.
With thousands of 5-star reviews and operations across multiple states, our mission is simple: to install peace of mind for every homeowner we serve.
Position Overview
We are seeking a hands-on Office Manager – Customer Service Operations to oversee daily office operations and lead our Customer Service Representative (CSR) team across two office locations.
This role is ideal for a leader who enjoys staying connected to day-to-day operations while also developing people, improving processes, and maintaining strong team performance. The Office Manager will play a key role in ensuring smooth coordination between customer service, sales, and field operations.
This is a 100% in-office position, based out of either Fulton, MD or Chantilly, VA, with time spent in both offices.
Our Office & Customer Service Environment
High-volume inbound and outbound call activity
CSRs average 90–150 outbound calls per day
Strong emphasis on customer experience and responsiveness
Real-time scheduling adjustments and coordination with field teams
CRM accuracy directly impacts operational efficiency
The team supports multiple business lines, including Tune-Ups, Retail Projects, and Solar
What You’ll Do
Office Operations
Oversee daily office operations and ensure smooth workflow across departments
Coordinate communication between customer service, sales, and field teams
Support scheduling, dispatching, and real-time adjustments throughout the day
Maintain organization, structure, and accountability within the office
Team Leadership
Lead, coach, and support a team of Customer Service Representatives
Provide ongoing feedback, guidance, and performance support
Conduct 1:1 meetings, coaching sessions, and team check-ins
Assist with hiring, onboarding, and training new team members
Customer Service Oversight
Monitor call handling, responsiveness, and service quality
Assist with escalated customer concerns and ensure professional resolution
Support team members in delivering a high-quality customer experience
Reinforce communication standards and service expectations
Process & Systems
Ensure CRM (Zoho) data is accurate and consistently maintained
Review workflows and identify opportunities for improved efficiency
Help refine internal processes, scripts, and standard operating procedures
Support reporting and basic performance tracking
What Success Looks Like
A well-organized, efficient office environment
Strong team engagement and accountability
Consistent, high-quality customer communication
Smooth coordination between office and field teams
Reliable systems and processes that support daily operations
What We’re Looking For
Required
3+ years of experience in office management, operations, or customer service leadership
Experience supervising or mentoring team members
Strong organizational and communication skills
Ability to manage multiple priorities in a fast-paced environment
Comfort working in a fully in-office role across two locations
Preferred
Experience in home services, construction, or related industries
Familiarity with CRM systems (Zoho, Salesforce, etc.)
Experience supporting scheduling, dispatching, or service teams
Why This Role Is Unique
This role offers the opportunity to take ownership of daily office operations while leading a customer-facing team that directly impacts the customer experience.
It is ideal for someone who enjoys being hands-on, building structure, supporting a team, and playing a central role in how the business operates day-to-day.