Benefits:

401(k)

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Employee discounts

Health insurance

Paid time off

Profit sharing

Location: Detroit Metro Area (In-Office ) Employment Type: Full-Time

About Carabell Leslie & Company

Carabell Leslie & Company is a long-established CPA firm serving individuals, closely held businesses, and nonprofit organizations throughout the Detroit Metro area. We are known for strong client relationships, technical excellence, and a collaborative team culture. As the firm continues to grow and modernize, we are seeking an experienced Office Manager to oversee core administrative operations and support our accounting professionals.

Position Summary

The Office Manager is responsible for overseeing the firm’s day-to-day administrative operations, with primary responsibility for billing, collections, and administrative team management. This role ensures smooth office operations, timely and accurate client billing, effective collections, and strong administrative support for accountants and principals.

This position is ideal for a highly organized professional who is detail-oriented, proactive, and comfortable managing people, processes, and client-facing administrative functions.

Key Responsibilities

Billing & Collections

Oversee the firm’s billing process, including review, preparation, and issuance of client invoices

Monitor accounts receivable and manage collections in a professional, client-friendly manner

Follow up on past-due accounts and coordinate with principals on collection matters as needed

Maintain accurate billing records and reports

Assist with billing rate updates, engagement billing schedules, and retainer tracking

Administrative Team Management

Supervise and manage administrative and support staff

Assign and prioritize administrative tasks to support accountants and tax staff

Train, mentor, and evaluate administrative team members

Ensure adequate administrative coverage during peak periods

Office & Firm Operations

Serve as the central point of coordination between accountants, administrative staff, and principals

Support workflow efficiency by improving administrative processes and procedures

Maintain office systems, policies, and internal documentation

Assist with onboarding of new employees from an administrative and operational perspective

Client & Accountant Support

Support accountants by ensuring administrative tasks (scheduling, document processing, billing follow-up) are handled efficiently

Respond to client administrative inquiries professionally and promptly

Help ensure a positive client experience through organized and responsive office operations

Qualifications

Required

5+ years of experience in office management, operations, or administrative leadership

Prior experience with billing and collections, preferably in a professional services environment

Strong organizational and time-management skills

Ability to manage and motivate an administrative team

Professional written and verbal communication skills

Proficiency in Microsoft Office (Excel, Word, Outlook)

Preferred

Experience in a CPA firm, law firm, or other professional services firm

Familiarity with accounting or practice management software (e.g., Canopy, QuickBooks, similar systems)

Experience working with confidential financial and client information

Skills & Attributes

Detail-oriented with strong follow-through

Calm, professional approach to client communications regarding billing and collections

Strong judgment and discretion

Ability to balance multiple priorities in a deadline-driven environment

Team-oriented mindset with a service-focused approach

What We Offer

Competitive compensation based on experience

Stable, collaborative work environment

Opportunity to play a key operational role in a growing firm

Long-term career opportunity with increasing responsibility