Benefits:

Company parties

Dental insurance

Health insurance

Paid time off

Training & development

Office Administrator / Operations Assistant CertaPro Painters® – Orland Park, Homewood & Kankakee County

CertaPro Painters® is a leader in the residential and commercial painting industry throughout North America. Our organization is built on a network of professional painting contractors dedicated to beautifying homes and businesses through high-quality interior and exterior painting services. Our continued success is built on delivering certainty to our customers — certainty of a job well done.

We focus on the details of every project and, most importantly, on providing an exceptional experience for every client.

Position Overview

The Office Administrator provides critical support to the daily operations of the business. This role assists with marketing, sales coordination, production scheduling, financial administration, human resources, and customer communication to ensure smooth and efficient operations.

Key Responsibilities

Sales & Customer Support

Prepare and send sales packages and proposals for Sales Associates

Schedule estimate appointments for Sales Associates

Send follow-up communications to customers after estimates, as directed by Sales Associates

Maintain consistent customer follow-up and communication

Maintain and update all customer mailing lists and CRM records

Marketing Support

Assist with executing marketing initiatives outlined in the Company’s Annual Marketing Plan

Support digital marketing and social media efforts

Maintain inventory of marketing and point-of-sale materials

Assist with commercial telemarketing and outreach efforts

Production & Scheduling Support

Schedule painting projects and coordinate job colors and job start dates

Communicate with customers while projects are ongoing to ensure satisfaction and address any questions or concerns

Assist with production coordination and job progress tracking

Order paint and job materials as directed by the Production Manager or Production Associate

Issue Purchase Orders (POs) for materials and services

Financial & Administrative

Enter the Annual Financial Plan (AFP) into QuickBooks

Perform job costing and assist with tracking project profitability

Process vendor invoices and pay company bills

Write and process weekly payroll checks

Maintain organized financial and administrative files

Human Resources

Manage documentation and onboarding paperwork for new hires

Maintain personnel files and manage termination documentation

Professional Development

Participate in regional and national training conferences and company meetings as required

Qualifications

High school diploma or GED required

College degree preferred

Experience with social media and digital marketing preferred

Proficiency with Microsoft Office (Word, Excel, Outlook)

QuickBooks experience preferred

Strong verbal and written communication skills

Highly organized with strong attention to detail

Excellent time management and multitasking abilities

5 years of administrative or office assistant experience preferred

Each CertaPro Painters® business is independently owned and operated.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to CertaPro Painters Corporate.