Benefits:
Health insurance
Paid time off
401(k)
401(k) matching
Bonus based on performance
Do you want to be part of an INDUSTRY LEADER? Do you like working for a SMALL BUSINESS that has the sales, marketing and training resources of a large national company? Do you enjoy SCHEDULING Teams and COMMUNICATING with people and HELPING them realize their visions? If the answer is YES, then joining the CertaPro Painters® of Maine Team may be right for you.
We are recruiting a OFFICE MANAGER who can provide the administrative and financial support needed to help make sure we are consistently Delivering What We Promise and earning Customers for Life.
BENEFITS include paid holidays, vacation, retirement plan and health insurance options.
POSITION OVERVIEW The role of the OFFICE MANAGER is to support the Production Team, the Sales Team and Owner with a range of administrative, bookkeeping and data management tasks. These activities directly contribute toward the company meeting or exceeding expectations in terms of Leads Generated, Sales Dollars Completed, Gross Profit Margin, and Net Promoter Score Rating. While working toward these goals, the Office Manager must represent the CertaPro brand in a manner that distinguishes us from our local competition as CertaPro “Delivers Extraordinary Experiences” and ensures that our customer’s needs and expectations are met or exceeded.
KEY ACCOUNTABILITIES
Financial – 30%
Daily bookkeeping of income and expense
Provide accountant financial data within 5-business days of month end
Accounts receivable management
Accounts payable management
Job costing and close outs
Weekly Flash Report
Avoidable Cost Report
Maintain weekly/monthly performance metrics reports
QuickBooks management
Human Resources – 20%
Subcontractor payment processing
Maintain PTO records for employees
Background checks for applicants
Subcontractor documentation management
Operations - 20%
Vendor management
Collect and record all EPA RRP Lead Safe compliance documentation
Customer Experience – 20%
Schedule sales appointments requested via Phone or Email
Support Production Coordinator with all Customer Communication responsibilities
Oversee/verify resolution of customer concerns, problems or complaints
Marketing – 5%
Submit information required for Monthly Newsletter
Maintain before/after project photographs
Administrative/Other – 5%
Painter appreciation events
General office management of supplies and equipment
Mail processing
QUALIFICATIONS/EXPERIENCE
Two-year college degree (or equivalent work experience) in related field with five years or more experience in production management.
Strong verbal and interpersonal communication skills, with the ability to interact confidently and professionally with painters and customers.
Strong organization skills, with the ability to plan and schedule production resources for complex and rapidly changing schedules.
Ability to manage multiple tasks in a coordinated and strategic manner, meeting both long-term and short-term schedule requirements.
Strong customer management skills.
Ability to work independently and be self-directed while simultaneously collaborating with the CertaPro Team.
COMPANY OVERVIEW CertaPro Painters® of Maine is not only one of the leading PROFESSIONAL painting companies in Maine but also one of the oldest, most successful CertaPro Painters® franchise operations in the country, with over 20-years providing professional painting services that beautify the interiors and exterior of residential homes and commercial buildings. We are independently owned and operated. Our success has been built on the foundation of delivering certainty to our customers – certainty of a job well done. We focus on the details of every project and most importantly, we focus on our clients.
The Promise we make is “To Consistently Delivery Extraordinary Experiences®”. While this promise is made to our customers and clients, it is also made to our fellow team members, employees and subcontractors alike, as well as our vendors and other partners. It is a promise the Company makes to you but one we ask you to make to the Company as well.
The Vision we have for the Company is that “In a world of increasingly little or no CERTAINTY, CertaPro Painters® DELIVERS one job and one EXTRAORDINARY CUSTOMER EXPERIENCE at a time.” While it is important to assure our customers of our quality workmanship and our expertise, and to deliver completed projects that demonstrate a high level of craftsmanship, more important is that the customer can reflect on the overall experience, from when they first contact us until when the project is complete, and that they feel we Delivered on that Vision. As the Office Manager for CertaPro Painters® of Maine, you will often be the first point of contact for our customers and clients and help make sure we deliver on our promises.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to CertaPro Painters Corporate.