Benefits:

401(k)

401(k) matching

Bonus based on performance

Paid time off

Position Overview

The Office Manager ensures the “Brand of Certainty” is delivered to all stakeholders, including suppliers, customers, and staff. As an independently owned and operated CertaPro Painters® franchise, we are North America’s largest residential and commercial painting company. This role is essential for supporting business growth and operational excellence.

Reporting Structure

Reports directly to the Franchise Owner

Key partner impacting company growth and ongoing success

Regular communication with team members across all levels

Key Responsibilities

Lead and develop best practices for office administration

Process incoming mail, manage professional office presentation, and answer phones

Coordinate office tasks, messages, and maintain clear communication with team members

Ensure accurate daily management of our CRM (CertaOne): update job statuses, customer information, etc.

Reconcile CRM records with completed job documentation and maintain change logs

Track daily project status, manage production schedule/calendar, and help achieve production goals

Deliver a positive customer experience during sales and production phases

Generate job jackets, track and order inventory, equipment, paints, and materials as needed

Enter and maintain financial plans and vendor/customer invoicing in QuickBooks per IRS & GAAP compliance

Prepare sales packages, enter new leads, update reference lists, and maintain sales materials

Manage job costing, gross margin tracking, payroll, accounts payable/receivable, invoicing, and trend reports

Reconcile supplier invoices, expense reports, and manage the office supply budget

Cultivate strong vendor relationships

Attend occasional conferences, training, and company events (some travel required)

Required Competencies & Skills

Strategic thinking and creative problem-solving

Strong communication (verbal and written)

Sound decision-making and judgment

Goal-oriented with proven track record of attainment

High attention to detail

Dependable and reliable

Required Qualifications

High school diploma or equivalent

3+ years of experience as an Office Manager or similar multi-tasking office role

Proficiency with Microsoft Office applications

Proficiency with QuickBooks – minimum 1-2 years experience

Exceptional written and verbal skills

Preferred Qualifications

Associate’s degree in business or construction management, or equivalent experience

Production scheduling experience

Spanish fluency

Physical Requirements

Prolonged periods sitting at a desk and working on a computer

Ability to lift up to 15 pounds on occasion

CertaPro Painters® of Rock Hill, Fort Mill & SW Charlotte is an Equal Opportunity Employer.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to CertaPro Painters Corporate.