Benefits:
401(k) matching
Bonus based on performance
Competitive salary
Employee discounts
Free food & snacks
Free uniforms
Opportunity for advancement
Profit sharing
Training & development
About Us
Ace Handyman Services is built on a simple promise: bring helpful into the home. As a locally owned and veteran‑owned franchise backed by the trusted Ace Hardware brand, we deliver exceptional customer experiences, quality craftsmanship, and a warm, supportive workplace where people genuinely enjoy coming to work.
As our business grows, we’re seeking a highly organized, motivated, and customer‑focused Office Manager to help drive our success. This role is central to everything we do — from sales and scheduling to customer communication and craftsman support. If you thrive in a fast‑paced environment, love solving problems, and enjoy helping people, this is the perfect opportunity. Why This Role Matters
This position shapes the entire customer experience. You are the first impression, the voice of the brand, and the person who ensures our craftsmen stay productive and our customers feel cared for. You’ll take ownership, improve processes, and help shape the future of our business.
What You’ll Do Customer Sales & Support
Serve as the primary point of contact for inbound and outbound calls
Educate customers on services, pricing, scheduling, and our service model
Listen to customer needs and recommend the right solutions
Follow up on open estimates, past customers, and new leads
Scheduling & Operations
Manage daily and weekly schedules for multiple craftsmen
Match the right craftsman to each job based on skills and availability
Coordinate material ordering and ensure craftsmen are prepared
Monitor job progress, adjust schedules, and communicate updates
Use dispatching and scheduling software to maintain accurate information
Administrative & Process Management
Maintain organized digital and physical records
Track job details, time, materials, and customer notes
Assist with invoicing, payments, and basic bookkeeping
Support the owner with reporting and process improvements
Ensure compliance with company procedures and brand standards
Team Support
Provide logistical support to craftsmen throughout the day
Troubleshoot issues in the field to keep projects moving
Manage CSRs to ensure call metrics and service levels are met
Foster a positive, collaborative environment between office and field teams
What You Bring
Strong customer service and communication skills with a sales mindset
Ability to quickly build rapport with customers and team members
Highly organized, detail‑oriented, and able to manage multiple priorities
Confident, solution‑focused, and comfortable making decisions
Calm and professional in a fast‑paced environment
Experience in scheduling, dispatching, or office administration preferred
Basic understanding of home improvement or construction concepts
Positive attitude, strong work ethic, and genuine empathy for customers
Qualifications
High school diploma or equivalent; additional training a plus
3–5 years of administrative or scheduling experience
Comfortable with sales and technology
Exceptional organizational and multitasking skills
Experience working with craftsmen/tradespeople
Basic sales/marketing understanding a plus
QuickBooks Online or similar accounting experience a plus
Customer‑facing experience a plus
ServiceTitan experience a major plus
Compensation & Benefits
401k matching
Healthcare supplement
Paid holidays and vacation with tenure
Performance bonus
Company credit card for approved expenses
Advancement and leadership growth opportunities
Regular pay reviews
Supportive, family‑oriented work environment
Why You’ll Love Working Here
Respected, trusted brand with a local, family‑oriented feel
Real ownership and influence over daily operations
Meaningful work helping customers improve their homes
A team that values craftsmanship, integrity, and kindness
New challenges, new people, and opportunities to grow every day
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.