Benefits:

Opportunity for advancement

Paid time off

Training & development

About the role

The Glass Guru of Durham opens late July. We specialize in shower doors, mirrors, custom glass, and residential glass repair. This role is our second hire — the person who runs the office while the owner is on the road doing estimates and the lead glazier is on the road doing installs.

You are the voice of the business on the phone, the organizer of everyone's day, and the person who makes sure customers get answers, jobs get scheduled, and nothing falls through the cracks. If you like being the person who holds it all together — and you want to help build the systems that a new business runs on — this role is for you.

What you'll do

Most days will be a mix of:

Answering incoming calls and pre-qualifying customers (what kind of glass, what kind of repair, timeline, budget)

Scheduling estimate appointments on calendar

Scheduling install appointments on the lead glazier's calendar, coordinating with customers to confirm

Managing job records in FieldPulse (our field service software) — creating jobs, updating statuses, attaching photos and notes

Responding to inbound emails and voicemails within the same business day

Following up with customers on pending estimates and answering questions

Processing invoices, taking payments, preparing deposits, and reconciling transactions in QuickBooks Online

Checking incoming glass orders against work orders for accuracy

Building weekly reports on job pipeline, revenue, and open items so the owner knows where the business stands

Greeting the occasional walk-in customer at the shop

What we're looking for

2+ years of experience in a customer-facing office, dispatch, or admin role — home services, trades, medical, or similar

Strong phone presence — calm, clear, warm, professional

Genuinely organized: keeps track of details across multiple people and moving parts without dropping things

Comfortable with software: field service platforms (FieldPulse experience a plus), QuickBooks Online, Google Workspace, Excel

Writes clean, professional emails

HS diploma or equivalent

Must pass a background check

Eligible to work in the US

What we offer

$20–26/hr based on experience, with pay reviewed at six months based on performance and business growth

Predictable M–F, 8 AM–5 PM schedule — no evenings, no weekends

Paid time off

Real ownership of a role you'll help design — this isn't a chair to sit in, it's a job to build

Working on a small team, on a growing business

How to apply

Email or text a few sentences about your experience, your contact info, and one thing that would make you great at this job. If it looks like a fit, we'll set up a quick phone call and go from there