Benefits:

Telehealth

Paid time off

Wellness resources

Location: On Site Employment Type: Full Time - 36 - 40 hours a week Reports To: Owner / Office Manager

About Us

We are a growing, locally owned lawn care company committed to providing reliable, high-quality service and building long-term relationships with our customers. Our team is small, collaborative, and hands-on, and we’re looking for a friendly, organized Customer Service & Office Support Representative to help keep our office running smoothly and our customers happy.

Position Summary

The Customer Service & Office Support Representative serves as the primary point of contact for customers while assisting with a variety of administrative and office duties. This role is ideal for someone who enjoys multitasking, problem-solving, and being a key support person in a small business environment. You’ll play a vital role in customer satisfaction, scheduling, communication, and day-to-day office operations.

Key Responsibilities

Customer Service

Answer incoming phone calls, emails, and messages in a professional and friendly manner

Assist customers with service inquiries, scheduling, pricing questions, and general support

Resolve customer concerns or complaints promptly and escalate when necessary

Maintain accurate customer records and notes in company systems

Follow up with customers to ensure satisfaction and service completion

Scheduling & Coordination

Schedule and reschedule lawn care services efficiently

Coordinate with field crews to ensure accurate daily routes and job details

Communicate schedule changes, weather delays, or service updates to customers

Office & Administrative Support

Assist with invoicing, payments, and basic billing inquiries

Enter and update data in CRM, scheduling, or accounting software

Prepare basic reports, job lists, or service summaries as needed

File documents and maintain organized digital and physical records

Support the owner or management with general administrative tasks

Additional Duties

Assist with marketing or customer outreach efforts (reminder calls, emails, reviews, etc.)

Help onboard new customers and explain service options

Perform other office-related tasks as assigned to support business operations

Qualifications & Skills

High school diploma or equivalent (additional education a plus)

Previous customer service or office experience preferred

Strong verbal and written communication skills

Excellent organization and time-management abilities

Comfortable using computers, phones, and office software

Ability to multitask and adapt in a fast-paced, small-business setting

Friendly, dependable, and professional demeanor

Preferred Experience

Experience in home services, landscaping, or lawn care industries

Familiarity with CRM, scheduling, or invoicing software

Basic bookkeeping or administrative experience